Implementation & Configuration Specialist

Overview
As an Implementation & Configuration Specialist (ICS), you will be responsible for all technical configuration tasks that support the implementation of Radancy’s digital solutions. This role is designed to centralize and streamline configuration activities, allowing Digital Project Managers to focus on core project management duties. The ideal ICS is detail-oriented, technically proficient, and thrives in a collaborative environment, working closely with project managers, creative, UI, QA, and product teams.

Responsibilities
What does a great Implementation & Configuration Specialist do?

• Owns platform admin setup and configuration for new and existing projects
• Manages customer domain and SSL setup processes
• Executes translation, asset, and copy updates within CMS and related platforms
• Builds and configures CMS pages, including URL redirects and SS page migrations
• Maps jobs and scripts to ensure accurate data flow and reporting
• Configures recruiter tools (CRM, Referrals, Events) as required by project scope
• Develops and executes test plans and launch day checklists for configuration tasks
• Collaborates with creative, UI, QA, and product teams to ensure seamless configuration and integration
• Troubleshoots and resolves configuration issues throughout the project lifecycle
• Documents configuration processes and updates project documentation as needed

Skills Required

• Technical aptitude (basic scripting, data migration, platform configuration)
• Attention to detail
• Strong documentation and QA skills
• Ability to work independently and manage multiple configuration tasks simultaneously

Organizational Context

• This role is part of the centralized delivery structure under Digital Delivery Operations.
• Implementation & Configuration Specialists collaborate closely with Solutions Architects, Integration Specialists, and DPMs.
• This role is not customer-facing but is essential to ensuring quality and consistency in platform setup and implementation.

Qualifications
Requirements for Consideration

• 2-4 years’ experience in technical configuration, implementation, or related digital delivery roles
• Bachelor’s Degree preferred
• Demonstrated experience with CMS platforms, web technologies, and digital integrations
• Strong analytical and problem-solving skills
• Detail-oriented with a focus on quality and repeatable results
• Experience working in cross-functional teams
• Excellent verbal and written communication skills
• Familiarity with project management tools (e.g., JIRA, Smartsheet, Basecamp) a plus
• Ability to manage multiple configuration tasks across concurrent projects

Work Location

• Hybrid Work Model: This is a hybrid position, requiring you to work in the Bengaluru office 3 times per week.

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [email protected] , and we will work with you to meet your needs.