Implementation & Customer Success Manager

About Benji

Benji is an API-first platform that enables leading reward programs and merchants to connect seamlessly so customers can verify their status/credentials, pay with points and earn points. Our goal is to bring down the barrier of reward program integration by decreasing the time to market of an integration from months/years to instant connectivity, with the industry’s most powerful API and reporting dashboard.

About the role

We are looking for someone in the Chicago area for a hybrid model, 2–3 days per week in office. The Implementation & Customer Success Manager is responsible for overseeing the successful rollout of the Benji platform to enterprise customers. This role ensures smooth onboarding, implementation, and adoption of the software while managing strategic relationships with enterprise clients and partners. You will work cross-functionally with product, sales, engineering, and support teams to drive customer satisfaction, retention, and growth.

Implementation & rollout

• Lead end-to-end enterprise platform deployments, ensuring smooth configuration, data migration, and integrations.
• Collaborate with IT and business stakeholders on the customer side to align technical and operational requirements.
• Develop and execute implementation roadmaps, milestones, and success criteria.
• Identify bottlenecks and continuously improve rollout processes.

Customer & partner management

• Serve as the primary point of contact for enterprise customers and strategic partners.
• Build strong relationships with key stakeholders to ensure long-term success and product adoption.

Training and technical guidance

• Conduct training sessions for client teams and provide ongoing support post-implementation.
• Provide technical and operational guidance to clients, helping them use the platform effectively to drive business impact.

Cross-functional collaboration

• Work closely with Product, Sales, Engineering, and Support teams to ensure a seamless customer experience.
• Provide customer feedback to product teams for future enhancements.

What we’re looking for

• 5+ years experience in a client-facing role related to leading software implementation, customer success, or program management within an enterprise environment.
• Familiarity with enterprise IT environments and experience with API integrations.
• Strong interpersonal skills to manage relationships with diverse stakeholders, including executives and technical teams.
• Experience working with cross-functional teams in a fast-paced environment.
• A proactive approach to problem-solving and a customer-centric mindset.
• Experience in change management practices to facilitate user adoption of new systems.
• Bonus: familiarity with loyalty programs and loyalty management software.

We provide

• Competitive salary and performance bonuses
• Equity package
• 100% medical, dental and vision benefits
• Unlimited vacation policy

Why should you join us?

• This is an opportunity to join the company that is changing the way enterprises partner and manage rewards. We are looking for passionate people to make a huge impact and be defining members of the team. This team is incredibly scrappy and collaborative, and we enjoy doing what we do every single day and are obsessed with delivering the best product possible.