Implementation and Operations Lead - Logistics Start Up

Ever thought there has to be a better way to run freight? So did we, so we built it.

We're an Australian logistics technology start-up founded by people who have spent their careers running freight operations. We're solving a problem every forwarder knows well and nobody has fixed. The platform is built, our first customer is going live and more are lined up behind them. We're keeping the detail under wraps for now. Shortlisted candidates will get the full story.

The role
This is a founding role, working directly with the founder. You'll take each new customer from signed agreement to running smoothly on the platform, and keep them there.

• Lead customer implementations: understand how they work today, set the platform up around it, train their team and manage go-live
• Run day-to-day operations for live customers and fix problems before they have to ask
• Keep customers, transport providers and our developers working together
• Test new features against real-world operations and say plainly whether they're ready
• Build the processes and playbook as we grow

About you

• Freight forwarding background with solid FCL import and/or export experience
• CargoWise (CW1) experience highly regarded
• System savvy and quick to pick up new technology
• Comfortable juggling multiple stakeholders at once
• Self-starting and motivated. You'd rather build something than inherit it
• Project management or system implementation experience a big plus
• A strong industry network is a bonus
• Analytical mind-set and experience

What's on offer

• $100,000 to $110,000 plus super p.a.
• A ground-floor role in a niche business with real momentum
• Working directly with the founder, with a real say in how the business is built
• Room to grow as the team does

Hybrid working from Melbourne. Apply in confidence through TRP Recruitment.