Implementation Consultant

Job Title: Implementation Consultant

Job Summary:

The Implementation Consultant works closely with other Solution Delivery colleagues to implement RevSpring patient engagement and payment solutions. He/she is responsible for selected requirements gathering, design, configuration, and testing activities on assigned projects. The role will collaborate with client SME’s/stakeholders, the RevSpring Solution Delivery team, and other matrixed project resources to define and deliver the client’s RevSpring solution. The role is expected to actively drive best practices, adhere to prescribed implementation methodologies, and provide inputs into enhancing Solution Delivery implementation processes and collateral.

Essential Functions:

• Serves as the Implementation Consultant for assigned product(s). Primary focus of the role is two-fold:

• Lead/perform requirements definition, solution design, configuration, and testing activities

• Provide project oversight/governance on selected single or multiproduct implementations

• Collaborates with Project Engineer, Solution Architects, Product Management, Support, Sales, and other Implementation Consultants on how to solve client business needs utilizing product base features

• Maintains a product focused discipline limiting custom configurations

• Configures RevSpring printed communication, digital delivery, and payment solutions according to best practices

• Works closely with the implementation team; keeping team members and stakeholders informed of the implementation status of projects/products they own

• Participates in Architecture Review sessions to understand the scope of client implementations, strategic client direction, and any outstanding business needs

• Creates onboarding materials, templates, and process documents to effectively and accurately scale the onboarding process of direct and partner clients for RevSpring solutions

• Provides guidance to Solution Support teams, as required, to triage complex issues

• Participates in transition meetings with Solution Support

• Maintains a strong working knowledge of RevSpring’s products, services, and systems

• Utilizes knowledge gained to offer direction/guidance to the team

• Advises colleagues on product functionality, customer workflows, and best practices for troubleshooting

• Actively participates in the development of the Solution Delivery implementation assets

• Introduces and utilizes best practices

• Expected to learn selected RevSpring solutions and develop a high degree of specialization in 2-4 product areas

• Completes assigned certification training courses

Minimum Requirements:

Specific Job Skills:

• ARM and RCM industry knowledge, HFMA/ARM training
• Attention to detail
• Ability to work independently and in a team environment
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Ability to organize and multi-task job responsibilities and prioritize effectively
• Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
• Ability to learn quickly and retain knowledge to apply to new situations
• Up to 10% travel may be required

Education: Bachelor’s degree or higher preferred

Experience: 2-4 years’ experience in a software product implementations role within Healthcare and particularly revenue cycle management

Supervision: N/A

Certifications: N/A

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.