Implementation Consultant

Who you are

• 2-5 years’ experience within SaaS, software implementation, Professional Services, Customer Success, Business Analysis or consulting environments
• Experience acting as a customer-facing point of contact during projects or onboarding engagements
• Experience gathering requirements and translating business needs into software solutions
• Strong understanding of the software implementation lifecycle
• Experience facilitating workshops and stakeholder discussions
• Experience creating and maintaining functional specifications, implementation documentation or business requirements
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving capabilities

What the job involves

• As an Implementation Consultant (SaaS Solutions), you will lead customer onboarding projects, facilitate discovery workshops, configure solutions and guide customers through successful adoption
• 1. End-to-End Project Delivery
• Accountable for successfully delivering implementation projects from initiation through transition to Business as Usual (BAU), ensuring projects are delivered on time, within scope and aligned to agreed customer objectives
• 2. Client Requirements & Solution Design
• Accountable for effectively eliciting, documenting and validating client requirements and translating them into scalable EcoOnline solutions aligned with implementation best practices
• 3. System Configuration & Quality Assurance
• Accountable for accurate system configuration, testing support and delivery quality, ensuring adherence to implementation standards and agreed success criteria
• 4. Stakeholder Engagement & Workshop Facilitation
• Accountable for facilitating customer workshops, managing stakeholder expectations, protecting project scope and driving effective decision making throughout implementations
• 5. Client Relationship Management & Knowledge Transfer
• Accountable for acting as the primary customer contact throughout implementation projects, building trusted relationships and ensuring successful adoption and transition to BAU
• 6. Continuous Improvement
• Accountable for contributing to implementation best practices, process improvements and knowledge sharing across the Professional Services organisation

Benefits

• Robust health coverage
• Extended parental leave
• Generous paid time off
• Accelerated learning paths
• Team Wellness Initiatives
• Company-wide Events
• Employee Resource Groups
• Recognition awards