Implementation Coordinator

At LinderConnect, we help businesses handle customer calls more efficiently through AI-powered communication tools. But before those tools can make a difference, someone needs to make sure everything is set up properly.

We're hiring an Implementation Coordinator to help new customers get started with our services.

You'll spend your time talking with customers, gathering the details we need, coordinating with our team, and making sure each setup moves forward without unnecessary complications.

We don't expect you to know everything about AI or telecommunications. We're looking for someone who's organized, comfortable learning new technology, and good at working with people.

What You'll Be Working On

• Help new customers through the setup and implementation process.
• Gather information about each customer's business, operating hours, and call-handling needs.
• Coordinate the setup of AI phone agents, call routing, and automated follow-up features.
• Schedule customer meetings and keep implementation timelines organized.
• Communicate with internal teams to make sure setup requirements are understood.
• Track outstanding tasks and follow up on missing information.
• Assist with testing phone workflows before customers begin using the service.
• Keep customers updated on progress and answer questions throughout the process.
• Maintain accurate customer records, setup notes, and project documentation.
• Help customers become familiar with their new communication tools.
• Coordinate the handoff to customer support after implementation is complete.
• Share feedback and ideas that could make future implementations easier.

What We're Hoping You Bring

At least 1–3 years of experience in customer onboarding, project coordination, technical support, business operations, software services, or a similar role.

You should enjoy keeping things organized, communicating with different people, and finding solutions when something doesn't go as planned.

Experience with CRM systems, SaaS products, scheduling tools, or telecommunications is helpful, but not required.

Strong computer skills, attention to detail, and the ability to manage multiple customer accounts are important.

An associate or bachelor's degree in business, technology, or a related field is preferred, but relevant work experience is equally valued.

Pay: $58,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote