Implementation Engagement Manager

Job highlights

• PMP,PRINCE2 Foundation / PRINCE2 . Practitioner . .,or other project management certification . .
• Your Education: . A . bachelo . rs . or . masters . degree
• Process driven . and have . a strong desire . to create,implement,and iterate on processes that lead to a standardized and positive . customer experience

A Day in Your Life

In this role, youll be responsible for the planning and successful implementation of Black Duck solutions to help the world s leading technology companies meet their software security goals .

• Project Management: You ll serve as project lead and own a ll functional aspects of the engagement. This includes requirements gathering and translating the scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI.
• Delivery: You ll coordinate people (vertical, horizontally) and processes to ensure projects are delivered on-time, on-track, and within budget to consistently produce high quality outcomes .
• Communication: You ll establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors and key stakeholders .
• Status Reporting: You ll develop status reports and communicate clear, accurate , and timely updates regarding project health and progress
• Risk Management: You ll diagnose implementation challenges / risks, develop contingency plans, and implement changes to drive risk mitigation .
• Cross-Functional Collaboration : You ll lead cross-functional teams (collocated and remote) to ensure stakeholders ( Sales , TAMs, CSMs, Tech Support, SEs, etc. ) are aligned and informed .
• Accountability: You ll set clear expectations with internal and external team members and hold the m accountable for deadlines and project deliverabl es.
• Process Improvement: You ll d ocument lessons learned and recommend process and methodology improvements to improve execution on future projects .

About You

You ll have:

• At least 5 years of experience in a client-facing professional services, consulting, or project management rol e.
• Proven ability to lead 5-10 person implementation teams to deliver multi-workstream projects .
• Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
• Process driven and have a strong desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience.
• Exceptional EQ, critical thinking and problem-solving skills
• Experience working in a global environment and supporting customers in different time-zones.
• Experience with mixed onshore/offshore delivery models.
• Proven ability to lead projects for both SaaS and On-prem solutions .
• Willingness to work flexible hours to support North America and EMEA customer engagements .

You May Have:

• A track record of managing onboarding / adoption focused professional services and customer success engagements for complex products.
• Familiarity with the DevOps and Application Security space
• PMP, PRINCE2 Foundation/PRINCE2 Practitioner , or other project management certification .
• Experience with PSA and Project Management tools , preferably with one or more of the following: Salesforce , TeamWork , Certinia , Confluence, Jira

Your Education:

• A bachelo rs or masters degree