Implementation Engineer

Skills Required

• For Impl -Basic understanding of software usage like SQL skill usage and customer service,

Responsibilities

• Travel to client locations across India for software implementation and training
• Provide on-site and remote support for product setup and usage
• Act as the first line of contact for any software-related concerns or issues
• Educate clients on product features, usability, and updates
• Handle customer queries with patience and professionalism
• Coordinate with internal technical and support teams for issue resolution
• Maintain proper documentation of client interactions and feedback
• Ensure successful go-live and smooth client onboarding

Requirements

• Good communication and interpersonal skills
• Fluency in Hindi is mandatory
• Willingness to travel frequently (PAN India)
• Basic understanding of software usage and customer service
• Ability to understand client concerns and respond accordingly
• Problem-solving mind-set and learning attitude
• Preferably from a technical or healthcare background, but not mandatory

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