Implementation Engineer

Intelliscape, part of Modaxo Group, delivers intelligent transport systems used by UK local authorities to improve safety, reduce congestion and support enforcement operations.

We're looking for an Implementation Engineer to take ownership of delivering tailored technology solutions, working closely with customers to configure, test and implement innovative software and hardware systems.

This is a hybrid role based from our North Bristol office (at least three days a week onsite), with some travel to customer sites when projects or support work require it.

What you'll do:

You'll work closely with Project Managers, customers, internal technical teams and external partners to ensure new systems, upgrades and product changes are delivered accurately and to agreed customer requirements. You'll also provide second line incident support, taking ownership of complex technical issues escalated by the Service Desk, from investigation through to resolution, keeping stakeholders informed along the way.

It's a varied, hands on role. Priorities shift with customer, project and operational demands, so we're after someone who combines solid technical ability with flexibility, ownership and a genuine commitment to great service.

Key responsibilities include (but not limited too):

• Configuring, implementing and testing software and hardware solutions
• Supporting Project Managers through the delivery lifecycle and flagging risks
• Preparing systems for deployment, ensuring they're tested and documented
• Providing second line support, investigating faults and driving issues to resolution
• Attending customer sites for implementation, testing and training
• Maintaining accurate documentation and contributing to process improvement

What we're looking for:

Experience in a technical, engineering or systems integration environment, with hands on work configuring, implementing, supporting or testing software and hardware. You'll need strong customer service and communication skills, the ability to juggle changing priorities, sharp attention to detail, and a full UK driving licence with willingness to travel to customer sites.

Experience with CCTV, ANPR, traffic enforcement or intelligent transport systems is a bonus, as is background in customer facing delivery, second line support, or ticket and incident management.

What's on offer:

Competitive salary of £38k to £45k depending on experience, 25 days annual leave plus bank holidays, hybrid working, no core hours on Fridays, private medical insurance for family, matched pension up to 5%, life insurance at 4x salary with an Employee Assistance Programme, discretionary bonus scheme, and more.

If you want hands on experience with real world operational systems used by UK public sector customers, and room to grow across technical delivery, product support and service management, we'd love to hear from you.