Implementation Engineer

Job highlights

• Provide technical guidance and mentoring to team members as required. .
• Experience in incident management,root cause analysis,and performance optimization. . Ability to work directly with customers and manage stakeholder expectations effectively. . Strong verbal and written communication skills. . .

Key Responsibilities

• Implement MRTM solutions at customer sites and support deployment activities.
• Execute System Integration Testing (SIT), User Acceptance Testing (UAT), performance testing, and validation activities.
• Perform application implementation, configuration, upgrades, and production rollout activities.
• Monitor system health, availability, and performance to ensure uninterrupted service delivery.
• Manage support incidents, troubleshoot technical issues, and ensure timely resolution within SLA commitments.
• Conduct root cause analysis and implement preventive measures to minimize recurring issues.
• Schedule, generate, and deliver campaign, operational, and ad-hoc performance reports.
• Ensure campaigns are executed as planned and meet customer requirements and quality standards.
• Design, configure, validate, and optimize campaigns and reports based on client business needs.
• Lead campaign implementation and quality assurance activities to ensure successful delivery.
• Contribute to solution design, implementation planning, and project execution activities.
• Develop and maintain technical documentation, operating procedures, and knowledge base articles.
• Provide technical guidance and mentoring to team members as required.
• Collaborate with Engineering, Delivery, Operations, and Customer Success teams to ensure seamless project execution.
• Build and maintain strong relationships with customer stakeholders across business and IT functions.
• Identify opportunities for system, process, and operational improvements and recommend sustainable solutions.
• Adhere to organizational policies, regulatory requirements, and compliance standards.
• Follow health and safety guidelines and promptly report incidents, hazards, or workplace concerns.

Required Skills & Experience

• 3 to 5 years of experience in application implementation, production support, and customer-facing delivery environments.
• Strong hands-on experience with SQL databases such as PostgreSQL, Oracle, VoltDB, and SingleStore.
• Good knowledge of Linux/Unix and Windows system administration.
• Experience with HTTP/HTTPS, TCP/IP, XML, JSON, SMPP, REST APIs, and scripting technologies.
• Understanding of CI/CD processes and deployment automation.
• Hands-on experience with Docker, Kubernetes, Prometheus, and Grafana.
• Experience working with ELK Stack for monitoring, logging, and troubleshooting.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience in incident management, root cause analysis, and performance optimization.
• Ability to work directly with customers and manage stakeholder expectations effectively.
• Strong verbal and written communication skills.
• Experience in Telecom, CRM, Customer Engagement, or Marketing Technology domains will be an added advantage.

Educational Qualifications

• Bachelors Degree in Technology, Computer Science, Engineering, or a related discipline.
• Relevant technical certifications in Cloud, DevOps, Linux, Kubernetes, or Database technologies will be considered an advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.