Implementation Engineer Intern - Customer Success

Implementation Engineer - Customer Success

Location: Bengaluru (Work from Office)

Experience: 0-1 years (Freshers welcome)

Role Overview

The Implementation Engineer will support the technical onboarding of customers under the guidance

of senior team members, and help ensure smooth product adoption post-go-live. This is a hands-on

execution role focused on configuration, integration support, testing, and day-to-day technical

troubleshooting - a great launchpad for someone who wants to build deep, practical expertise in

SaaS implementations and customer-facing technical work.

Key Responsibilities

1. Implementation Support

• Assist in discovery, configuration, and deployment activities under the direction of senior engineers.

• Help prepare and maintain workflow diagrams, configuration notes, and basic technical documentation.

• Support alignment of requirements between customers and internal teams during implementation.

2. Integrations & Technical Execution

• Assist with API, Webhook, and FTP/SFTP setup and testing under supervision.

• Perform data mapping and environment setup tasks as directed.

• Use SQL, Postman, logs, and browser developer tools to investigate straightforward integration or

configuration issues.

• Support validation of interface behavior during setup and testing.

3. UAT & Go-Live Support

• Support execution of User Acceptance Testing (UAT) with customers.

• Log and track defects, coordinating with Product & Engineering teams for resolution.

• Help prepare go-live checklists and assist with post-launch hypercare support.

4. Post-Go-Live Technical Support

• Act as a supporting technical contact for live accounts, escalating complex issues to senior engineers.

• Assist with technical health checks and basic usage reviews.

• Troubleshoot routine product or integration issues; escalate complex cases appropriately.

• Coordinate with Customer Success Managers on account handoffs.

5. Documentation & Learning

• Identify and note product gaps or issues encountered during implementations.

• Contribute to internal knowledge base articles and SOPs under guidance.

• Actively learn implementation playbooks and best practices from senior team members.

Skills & Qualifications

Must Have

• 0-1 years of experience (internships, academic projects, or professional experience) in a technical, SaaS, or customer-facing engineering context.

• Basic working knowledge of SQL, APIs, and tools like Postman.

• Comfort reading logs and using browser developer tools for basic debugging.

• Willingness to learn integration concepts (webhooks, data mapping, FTP/SFTP).

• Strong communication skills and a proactive, ownership-driven attitude.

• Ability to work closely with senior engineers and take direction well while building independence.

Good to Have

• Exposure to Jira, HubSpot, or BI tools (Power BI, Tableau).

• Familiarity with authentication concepts (MFA, SSO, OAuth) - even at a conceptual level.

• Any project, coursework, or internship involving APIs, integrations, or data. Feel free to share our github

projects if you have any.

• Interest in logistics, routing, or supply chain platforms.

• Deep interest in understanding deeper aspects of business.

Soft Skills

• Eagerness to learn and grow into a technical implementation career

• Structured, analytical approach to problem-solving

• Calm and coachable under guidance and feedback

• High attention to detail

• Clear communicator, comfortable in customer-facing settings

Education

• Bachelors degree in Engineering, Computer Science, Information Technology, or a related technical field

from Teir 1 or Tier 2 college

• Final-year students / recent graduates encouraged to apply.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.