Implementation Executive

BiofuelCircle's platform supports daily business operations across the
bioenergy supply chain.
The Platform Operations Executive will work closely with business and
operations teams to help them use the platform effectively, complete
platform-related activities, and follow defined processes. The role will
support platform adoption through training, user assistance, follow-ups,
and operational coordination.
The role reports to the Platform Operations Lead and plays a key role in
ensuring smooth day-to-day platform operations.

oles and Responsibilities :

• Coordinate with cross-functional teams to ensure smooth operations and deployment of projects.
• Troubleshoot issues related to project execution, identifying root causes and implementing solutions.
• Manage multiple tasks simultaneously, prioritizing deadlines and resources effectively.
• Support users in performing day-to-day activities on the
  BiofuelCircle platform.
• Train users on platform features, workflows, and business
  processes.
• Monitor platform usage and identify pending actions or process
  deviations.
• Follow up with users and stakeholders to ensure activities are
  completed on time.
• Assist users in resolving platform-related operational issues.
• Conduct online and on-site training sessions whenever required.
• Support platform implementation and adoption initiatives.
• Validate data and identify process gaps or user challenges.
• Track operational issues and escalate unresolved matters to the
  Platform Operations Lead.
• Create user guides, training material, and process
  documentation.
• Work closely with operations, logistics, plant, and business
  teams.
• Travel to operational locations, plants, and partner sites when
  required.
• Understand the business and operate on the platform

Job Requirements :

• 1-3 years of experience in Ecommerce industry.
• Strong team coordination skills with ability to work collaboratively across functions.
• Excellent troubleshooting skills with attention to detail and analytical thinking.