Implementation Executive - SaaS/CRM

About the Company:

PropFlo is a fast-growing, AI-powered PropTech SaaS company revolutionizing real estate sales and customer relationship management. Our platform combines AI, automation, and intelligent workflows to help real estate businesses manage leads, streamline operations, and deliver exceptional customer experiences. We foster a collaborative, high-performance culture where innovation, ownership, and continuous learning drive everything we do.

Role Overview:

We are looking for a detail-oriented Implementation Executive to manage the end-to-end onboarding and implementation of PropFlo for new customers. The role involves coordinating with Sales, Product, and Customer Success teams, including travelling to client locations for CRM setup, training, and implementation support, to ensure a smooth onboarding experience and timely go-live.

Key Responsibilities:

• Coordinate customer handovers from Sales and understand business requirements.
• Plan and track onboarding timelines, milestones, and deliverables.
• Coordinate CRM configuration, user setup, and customer data migration.
• Conduct product training at client locations or virtually, ensuring customer readiness before go-live.
• Travel to client locations for onboarding, implementation, user training, and troubleshooting as required.
• Monitor implementation progress, resolve onboarding issues, and ensure timely go-live.
• Coordinate with customers and internal teams to address implementation requirements.
• Maintain onboarding trackers, documentation, and progress reports.
• Ensure a smooth handover to the Customer Success team after implementation.

Required Skills:

• Strong communication, customer coordination, and interpersonal skills.
• Good planning, organization, and follow-up abilities.
• Problem-solving skills and attention to detail.
• Basic understanding of CRM platforms, SaaS products, and implementation processes.
• Willingness to travel to client locations as required.
• Ability to manage multiple customer onboardings and meet deadlines.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Management, IT, or a related field.
• 1–2 years of experience in customer onboarding, SaaS implementation, CRM implementation, or customer success.
• Familiarity with data migration, workflow configuration, and user training is preferred.
• Experience with real estate CRM platforms or property sales processes is an added advantage.

Pay: ₹350,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Serving Notice Period :
• Open for Relocation : Hyderabad
• Current & Expected CTC :
• Do you have 1–2 years of experience in SaaS/CRM implementation, customer onboarding, or software implementation? Briefly describe your experience managing customer onboarding, CRM setup, and go-live.
• Are you comfortable travelling to client locations for CRM implementation, user training, and troubleshooting?

Work Location: In person