Implementation Intern

Role & responsibilities

• Support the Benefit Implementation process by analyzing received from Sales, Benefit Sales, and Implementation team to determine benefit setup needs for new clients, existing clients, and/or PEO software.
• Configure and create benefit plans within Prism (HRIS) for new and existing clients, ensuring accuracy and alignment with client requirements.
• Ensure quality assurance of benefit configurations and maintain data integrity across systems.
• Provide internal team support by assisting with system configuration issues and troubleshooting implementation-related issues submitted through CRM.
• Review, update, and manage implementation tasks within the CRM (ClientSpace), ensuring timely completion and accurate documentation.
• Respond to internal and external inquiries efficiently and professionally, including routing and distribution as appropriate.
• Support implementation efforts by pulling reports and creating benefit implementation collateral as needed.
• Communicate and collaborate with stakeholders to ensure accuracy of benefit-related data and alignment on project requirements.
• Understand project scope, timelines, and milestones, and provide regular status reports and updates using internal tools.

Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and handson