Implementation Lead

Implementation Lead

Location: London - UK Remote

Salary: DoE

An exciting opportunity has arisen for an experienced Implementation Lead to join a growing technology business delivering sophisticated cloud-based solutions across billing, monetisation and revenue operations.

Working with enterprise customers, you’ll play a key role in turning complex business requirements into practical, scalable technology solutions. The position combines business analysis, solution design, hands-on configuration and customer engagement, giving you the opportunity to influence both how solutions are delivered and how customers adopt them.

This role would suit someone who enjoys working at the intersection of business processes and technology, can confidently lead conversations with senior stakeholders, and understands how to deliver successful implementations in complex commercial environments.

Key Responsibilities

• Lead customer engagements: Facilitate workshops and discovery sessions to understand business needs, assess existing processes and agree desired outcomes.
• Shape effective solutions: Translate requirements into functional designs, workflows and system configurations that support customer objectives.
• Improve business processes: Challenge existing approaches where appropriate, recommend best practice and help customers develop more efficient ways of working.
• Manage configuration and testing: Configure solutions, validate functionality and support testing activities to ensure quality and consistency.
• Support data and integrations: Contribute to data mapping, migration and validation, while working with relevant teams on integration considerations.
• Drive successful delivery: Work closely with project management, architecture and technical delivery teams to maintain progress, manage dependencies and resolve issues.
• Act as a trusted adviser: Provide guidance on billing and revenue processes, helping customers make informed decisions and achieve long-term value from their investment.
• Support adoption and enablement: Lead system demonstrations, facilitate user acceptance testing and deliver tailored training to customer teams.
• Manage risk and complexity: Identify design gaps, communicate potential risks and collaborate with internal product and engineering specialists to find effective solutions.

You’ll bring a blend of functional expertise, technical understanding and strong consulting skills, with the confidence to take ownership of customer-facing delivery. Ideally, you’ll have:

• At least 5/6 experience in business systems, technology consulting or software implementation.
• Strong knowledge of billing, invoicing, monetisation and revenue recognition processes.
• Experience implementing SaaS platforms, particularly where business analysis and hands-on configuration are central to delivery.
• Exposure to the Quote-to-Cash landscape, with experience of platforms such as Zuora, Maxio, Stripe Billing, NetSuite, Microsoft Dynamics, Salesforce or Apttus being relevant.
• An understanding of SQL, REST APIs and common integration approaches across CRM, ERP, tax and payment systems.
• The ability to analyse complex requirements, troubleshoot issues and develop pragmatic solutions.
• Excellent communication and stakeholder management skills, with the ability to work effectively with both technical teams and business users.
• Strong organisation and attention to detail, alongside the ability to manage competing priorities.
• A proactive, independent approach and the confidence to facilitate discussions, resolve disagreements and move decisions forward.

If you’re an experienced implementation professional who enjoys solving challenging business problems and helping customers get the most from their technology, this could be an excellent next step. It offers -

• The opportunity to work on complex, business-critical SaaS implementations.
• A varied consulting role combining customer interaction, functional design and technical problem-solving.
• Exposure to enterprise billing and revenue processes across a range of customer environments.
• The chance to influence solution quality, customer adoption and implementation best practice.
• A remote-first UK working arrangement, with travel to customer sites as required.

Please note that this role does not offer sponsorship and is only suitable for UK based candidates.

If you meet the above requirements, and are interested to find out more information, apply with your CV and one of the team will be in touch