Implementation Manager

Who you are

• You are a relentless project manager. You track every open item across your portfolio and hold every stakeholder — internal and external — accountable with precision and care
• You are fluent in the language of data systems without necessarily being a data engineer. You know what a credential string is, can tell when a data source isn't connecting, and can work with an engineering team to diagnose and unblock it
• You are skilled at navigating complex organizations where individuals may require some AI-upskilling. When there are roadblocks in customer deployments, you stay calm and find the path forward anyway
• You are a clear, direct communicator — in writing and in live sessions — and you default to structured, asynchronous information-gathering over unnecessary meetings
• You are genuinely curious about AI tooling. You'll be one of the first people at Peregrine to manage a portfolio of deployments primarily through agents, and you'll have strong opinions about how to make that better over time
• You are a thoughtful trainer. You know the difference between a customer who is truly self-sufficient and one who just thinks they are — and you close that gap before you sign off
• 3–6 years of experience in enterprise software implementation, technical project management, or customer-facing deployment roles
• Demonstrated ability to manage multiple concurrent implementation projects against tight timelines
• Comfort with technical concepts — data connectivity, credential management, permissions structures, data model configuration — without necessarily writing code
• Exceptional written communication and documentation skills; you send clear, structured updates and leave no ambiguity about next steps
• Experience working with customers that have limited IT resources or low technical sophistication — public sector or government experience a strong plus
• High agency, low ego. You figure things out and you keep moving

What the job involves

• The Implementation Manager owns the deployment of Peregrine's platform across a portfolio of public safety customers
• You will direct AI agents through configuration and integration, keep concurrent projects moving, and hold every deployment accountable from kickoff through go-live
• In this highly focused role, you will work against a clear metric: timely, successful launches—and we're looking for someone who takes real pride in that
• Own the end-to-end deployment lifecycle for a portfolio of customers — from initial kickoff through network connectivity, data source integration, QA, permissions configuration, training, and go-live
• Direct AI agents to execute integrations, configure ontologies and data models, and set up customer-specific front-end configurations — translating customer requirements into high-quality agent inputs and rigorously validating outputs
• Drive and unblock network access and data source connectivity, including internal coordination with Peregrine's infrastructure and engineering teams and direct engagement with customer IT stakeholders
• Facilitate virtual kickoffs and working sessions to align customer stakeholders, establish a project cadence, and map the human terrain of each agency
• Run lean, self-service-oriented QA and training sessions that upskill customer POCs to validate their own data and engage Peregrine directly — rather than creating dependency on Peregrine staff
• Manage permissions configuration end-to-end: gathering requirements via structured intake, directing agents to translate them into Peregrine, and testing outputs by impersonating roles
• Maintain rigorous task management across a concurrent portfolio of deployments, surfacing blockers and escalating with urgency
• Identify patterns across your book of business to refine agent prompts, improve deployment playbooks, and raise quality across every future deployment
• What Success Looks Like
• Deployments you manage achieve significant improvements in speed-to-value, go-live times, and sustained user adoption across the organization
• Customer POCs leave your QA and training sessions capable of engaging Peregrine's self-service tools independently, without calling you first
• Blockers — whether in networking, credential validation, or customer IT — get surfaced and resolved within hours, not days
• Your agent prompts and deployment playbooks improve measurably over time, reducing variance in go-live quality across your portfolio

Benefits

• Health insurance: Enjoy top-notch health, dental, and vision insurance. Your health matters
• Unlimited PTO: Assume responsibility for how much time you take off. Trust is everything
• Competitive 401k: Leverage a Peregrine-sponsored 401k plan. And think of your future
• Wellness stipend: Use Peregrine’s wellness stipend to focus your body and mind
• HSA: Set aside money to pay for qualified medical expenses with a HSA
• Parental leave: Because we want to support the Peregrine parents out there
• Professional development: Access a range of professional development courses and resources
• Recreational perks: Enjoy a whole host of travel and leisure discounts, and explore new things