G
G2mhub Global
Implementation Manager
Skills
Budgeting
2 months ago
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Important information
Contract type:
Permanent
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
13 August 2026
What they need
- Act as the primary point of contact between the Solution team and Development team, managing workflow & journey implementation through successful go-live
- Provide functional leadership by guiding customers through complex CPaaS & CX solution implementations
- Clearly understand client business challenges and use cases, providing tailored solutions
- Advocate for clients and serve as an escalation point to ensure all issues are addressed promptly
- Demonstrate the value of the Zeapl
- ai platform in solving client challenges
- Configure the platform in line with best practices to ensure quick time-to-value
- Manage project plans, track progress, and report on key milestones
- Lead and manage the internal project team, ensuring timely delivery
- Address scope changes, resource management, and project budgeting according to the Statement of Work (SOW)
- Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success
- Continually refine delivery methodologies and encourage process innovation
- Conduct post-implementation reviews to improve practices and customer outcomes
- Understand APIs, their basics, and implications to guide clients and support implementation effectively
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