Implementation Manager

Who you are

• Experienced in building and managing a team of implementation managers, technical consultants or solution engineers(at least 5 years); this will include coaching, setting goals and objectives and training the team
• Experienced with integration projects within a large global company working in professional services, finance, retail or general technology
• A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective
• Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate
• Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What the job involves

• Adyen is looking for an experienced and motivated leader to join our Professional Services Team to lead a team of Implementation Engineers in North America
• You will join a group of peers to propel our Implementation Team to new heights, setting the standard in the industry. This position is based out of our San Francisco office
• The Implementation Engineering team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge
• Implementation Engineers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and Financial Services
• Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well
• Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges
• Create an inspiring and collaborative team environment with an open communication and feedback culture
• Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered
• Ambassador of change; help lead the charge of new initiatives
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better
• Collaborate with cross functionality and drive initiatives to develop the (global) IM organization
• Help define and execute strategic initiatives with the goal of advancing our function's OKRs

The application process

• Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days
• Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities