Implementation Manager

• As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward
• Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
• Improve existing implementation processes to increase speed, efficiency and customer satisfaction
• Actively identify growth opportunities in accounts
• Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations

Benefits

• Equity grant
• 401k plan
• Medical, vision, & dental
• Flexible vacation plan
• Health & wellness stipend
• Fully-stocked kitchen
• Commuter reimbursement
• Hybrid work policy- Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes
• Product-focused; you enjoy and feel challenged mastering new software
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
• Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
• A self-motivated team player, ready to embrace a fast paced, high-growth environment
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
• Excellent verbal, written, and interpersonal communication skills
• Strong knowledge and proficiency in Excel / Google Sheets
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
• Bachelor’s degree or higher
• High attention to detail and accuracy
• Familiarity with SQL, Salesforce, and other Software-as-a-Service
• Commercial Real Estate background