R
Rundoo
Implementation Manager
2 months ago
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Important information
Contract type:
Permanent
Salary:
$86,000 – $107,000 / year
Location:
United States
Work mode:
Onsite
Published on:
29 August 2026
What they need
- Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial sign-up, hardware ordering and setup, to training and providing day-of support
- Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience
- Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success- Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process
- Excellent communicator with a track record of building strong, consultative customer relationships
- Comfortable with travel
- Valid U.S. driver’s license
- 1-2x a month
- Experience in project management with exceptional attention to detail
- Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries
- Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly
- Prior experience in education
- Experience driving change with customers adopting new workflows or systems- Intro Call (20 minutes, remote) – An introductory call with Amanda to learn more about each other
- Round 1 (30 minutes, remote) – Resume and discovery interview with Vidhan, focusing on how you interact with clients and handle live, client-style questions
- Round 2 (1 hour, remote - potential for in person if it’s local to Redwood City / Chicago) –
- Session Agenda:
- Meet the team - Meet with Viviana and Jason
- Activities
- Part 1: Simulate a sales → Implementation handoff call
- A resource document will be provided - you’ll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients
- Part 2: Product Training
- We’ll go through a short demo of a section of Rundoo. You’ll then have time to explore independently and ask questions. Then, you’ll run a short training session on the section of Rundoo you reviewed
- Coffee / meal with the team (if in person)
- Final Call (15 minutes, remote) – Conversation with our CEO, Nick
- Reference check
- Offer
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