Implementation Manager

Who you are

• Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us
• In depth knowledge of both implementation and configuration of benefits administration solutions along with US Payroll systems
• Strong understanding of the implementation lifecycle and ability to meet go-live deadlines
• Demonstrable experience managing multiple customers simultaneously and handling competing deadlines and priorities
• Experience guiding customers through system integrations and providing in-depth training session
• Ability to spot anomalies in payroll processes and enjoy working with numbers, with experience in complex reconciliations
• Good understanding of SaaS and the technology industry
• Strong problem-solving skills and an ability to think outside of the box
• Ability to interact with product specialists and development teams around delivery/roadmap
• A can-do approach with the ability to thrive under pressure
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organisational skills including attention to detail and multitasking skills
• A desire to work in a fast-paced startup environment
• A strong work ethic, integrity and desire to succeed
• Prior knowledge of benefit administration systems such as PlanSource, Everything Benefits, ADP or Employee Navigator
• Prior knowledge of US Payroll systems such as ADP, Rippling, Paychex, Gusto or SurePayroll
• Previous experience working with global teams
• Experience onboarding customers into a new payroll and benefit admin platform/service
• Experience using tools such as; Zendesk, Slack, & Asana
• Experience working with APIs and integrations

What the job involves

• Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist within our implementation team to drive value through customer onboarding in our US Payroll and Benefits Administration solution
• Our goal is to delight our customers and provide an amazing experience to every customer during their interactions and ensure our customers feel supported to make the correct decisions during their payroll cycle
• We are proud to say that we already have a world-class support function and we’re looking for a candidate who can provide a meaningful contribution and ensure its continued success

Benefits

• Company share options plan
• Flexible hybrid working model
• Work from home allowance: to get your home office set up how you like it
• Volunteering days: Two days each year to support your community
• Employee referral program paying up to $2,500 for each successful referral
• Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
• Generous annual leave allowance
• Pension scheme or savings plan
• Birthday day off: Take the day off and receive a special gift
• Private health coverage
• Cash allowance for health insurance
• Travel season ticket loan
• Headspace subscription to help look after your mental health