Implementation Manager

1. EffiGO Application Management

• Understand the Supply Chain Automation product deployed at the clients location and its end-to-end business processes.
• Manage day-to-day operations of the EffiGO Supply Chain Automation tool.
• Monitor application transactions, workflows, and process status.
• Configure and maintain business rules, workflows, and master data as required.
• Identify and resolve application-related issues.
• Coordinate with the technology/vendor team for technical issues and enhancements.

2. Supply Chain Process Management

• Support end-to-end supply-chain processes such as PR to PO , Post PO , Vendor Management, Delivery, Invoice, and related transactions.
• Ensure business processes are correctly configured and followed in EffiGO.
• Identify process gaps and recommend automation/improvement opportunities.
• Support new business requirements and process changes.

3. SAP & System Integration

• Coordinate with SAP and integration teams for data exchange between EffiGO and SAP.
• Monitor interface/API transactions and identify failed or pending transactions.
• Support testing of new integrations, enhancements, and changes.
• Validate master and transactional data between systems.

4. User Support

• Provide first-level support to business teams.
• Resolve user queries related to workflows, transactions, reports, and system usage.
• Coordinate user training and prepare user guides/SOPs where required.
• Track and follow up on support tickets until closure.

5. Data & Reporting

• Monitor data quality and identify discrepancies.
• Ensure timely and accurate reporting.

6. Testing & Change Management

• Prepare test scenarios and test cases for new functionality.
• Perform UAT and regression testing.
• Coordinate with business users and IT teams during releases.
• Validate production changes after deployment.

7. Vendor & Stakeholder Coordination

• Coordinate with Client & EffiGO team for incidents, enhancements, and new requirements.
• Work closely with Procurement, Supply Chain, Finance, SAP, IT, and business teams.
• Track open issues, action items, and implementation timelines.
• Participate in project and review meetings.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, Business Administration, or a related field.
• 4–10 years of experience in SaaS, IT, enterprise software, ERP, or technology implementation.
• Strong experience in end-to-end SaaS/IT implementation and project management.
• Experience working with enterprise customers and multiple stakeholders.
• Strong understanding of business processes and software implementation methodologies.
• Excellent requirement-gathering and documentation skills.
• Good understanding of software development and SDLC processes.
• Experience coordinating with Product, Engineering, QA, and Support teams.
• Strong analytical and problem-solving abilities.
• Excellent communication, presentation, and stakeholder-management skills.
• Ability to manage multiple projects and priorities simultaneously.