Implementation Manager

Job Title:

Implementation Manager

Location:

Remote (East Coast / United States)

Job Type:

Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company dedicated to improving patient advocacy through innovative solutions. We automate critical processes that help patient advocates secure financial assistance for medical expenses efficiently and securely. Our mission is to enhance healthcare accessibility while ensuring the highest standards of data integrity, security, and compliance.

Role Summary:

We are seeking an experienced and dedicated Implementation Manager to manage and oversee Cinnamon’s healthcare integration work. This role is responsible for handling the implementation logistics for HL7 interfaces, SFTP batch files, and VPN network connectivity to ensure a seamless experience between Cinnamon and the healthcare customers, IT teams, and business stakeholders.

The ideal candidate has a strong technical background in healthcare system implementations, project management, and stakeholder engagement. Additionally, expertise in change management for healthcare environments is essential.

Key Responsibilities:

• Lead the implementation of HL7 interfaces and SFTP batch file integrations with customer EHR systems
• Collaborate with healthcare customers to integrate solutions into their workflows effectively
• Lead troubleshooting efforts between Cinnamon and healthcare technical teams
• Coordinate testing and validation to ensure accurate data exchange and compliance with HIPAA and HITECH regulations
• Organize go-live support which includes documentation, issue resolution, and training
• Oversee multiple implementation projects, ensuring on-time deliverables, scope control, and budget adherence
• Develop and maintain project plans, milestones, tasks, risks, and dependencies using JIRA
• Ensure project documentation is thorough, including ticket statuses, assignments, and blockers
• Standardize JIRA workflows and reporting to improve efficiency and transparency
• Identify opportunities for process optimization and automation in system integration workflows
• Identify key internal and external stakeholders and manage expectations effectively
• Develop and execute communication plans to ensure transparency in project progress
• Tailor communication to engage business leaders, end users, and technical teams
• Foster strong collaborative relationships with internal teams, healthcare organizations, and third-party vendors
• Develop standardized project reporting dashboards (ex. JIRA reports, Confluence, Smartsheets) to communicate progress effectively
• Ensure project updates, risks, and blockers are proactively communicated through structured reporting and meetings

Required Qualifications:

• Bachelor’s degree in Healthcare Administration, Information Technology, or related field
• 5+ yrs experience in healthcare IT, system integration, or technical project management
• Experience managing JIRA/Smartsheet boards (or equivalent) and Agile workflows for tracking healthcare IT implementations
• PMP or PMI equivalent certification demonstrating Project Management proficiency
• Knowledge of healthcare data workflows (ex. Patient, Orders, Billing)
• Strong problem-solving and troubleshooting skills in system integration scenarios
• Excellent communication and collaboration skills across cross-functional teams
• Knowledge of healthcare regulations (HIPAA, HITECH) and data privacy standards

Preferred Qualifications:

• Familiarity with cloud-based healthcare integrations (ex. Google Cloud Platform / GCP)
• Working knowledge of networking concepts (VPNs, IP Addresses, Network Address Translation, etc)
• Familiarity with FHIR, X12, NCPDP, and other interoperability standards
• Knowledge of how Electronic Data Interchange engines (ex. Corepoint, Rhapsody, Cloverleaf, Ensemble) function at a high level
• Knowledge of EHR integration platforms (Epic Bridges, Cerner Open Engine, Meditech Data Repository) at a high level

What We Offer:

• A competitive salary and benefits package
• Opportunities for professional growth in a collaborative and dynamic work environment
• A chance to make a meaningful impact on healthcare technology and patient advocacy

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to

[email protected]

. We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!