Implementation Manager

About Zelt:

Zelt is building the first unified employee platform that brings together HR, payroll, IT, onboarding, and automation into one seamless system. We’ve been recognised by G2 as a High Performer across HR and Payroll, the only European vendor with that status, and we’re expanding fast.

Why this role:

This is a unique opportunity to join Zelt at a moment of strong market traction and customer momentum. Demand for a unified HR, IT, and Payroll platform is accelerating, and Zelt works with high-quality, forward-thinking organisations.

As an Implementation Manager, you will own the journey from contract signature to successful go-live. You will be the person making sure everyone knows what needs to happen, when it needs to happen and who is responsible for it. You will work closely with stakeholders across the customer organisation, bringing different perspectives and priorities together to create a clear path to a successful go-live.

This role combines project management, customer relationship management, data and systems work, and commercial judgement. You will need to be comfortable setting expectations, keeping projects moving and advising customers on how to get the most from Zelt.

Tasks:

• Lead customer implementations from kick-off through to successful go-live and handover.
• Run structured kick-off meetings and establish clear objectives, responsibilities, timelines and next steps.
• Align stakeholders across the customer organisation around the implementation plan.
• Manage ongoing client communication and keep stakeholders informed throughout the project.
• Set clear expectations and hold customers accountable to agreed timelines and actions.
• Analyse, clean and prepare customer data for implementation.
• Configure Zelt to meet customer requirements and ensure the system is ready for go-live.
• Recommend and implement best practices based on what has worked successfully for other Zelt customers.
• Advise customers on how to structure their processes and use Zelt effectively, rather than simply replicating their existing ways of working.
• Build strong relationships with customer champions and create the trust and goodwill needed for a successful implementation.
• Identify risks, blockers and delays early and take action to keep projects moving.
• Ensure projects are delivered successfully and handed over smoothly to the relevant post-implementation team.

Requirements:

• A degree from a top-tier university, ideally in a relevant analytical, business or technical discipline.
• Very strong Excel skills and confidence working with large, complex datasets.
• Experience managing customer implementations, onboarding projects, complex projects or similar client-facing work.
• Strong project management skills, with the ability to manage timelines, dependencies, stakeholders and competing priorities.
• Excellent communication skills and the confidence to communicate clearly with senior customer stakeholders.
• Comfortable setting expectations and holding customers accountable when agreed actions or timelines are not met.
• Strong analytical skills and attention to detail, particularly when working with customer data.
• Comfortable working with systems and learning new software quickly.
• Able to navigate different stakeholder perspectives while maintaining strong customer relationships.
• Highly organised and able to manage multiple implementations without losing sight of detail.
• Proactive and comfortable taking ownership when there is no obvious next step.