E
EQS
Implementation Manager (French Speaker)
Skills
AICompliance
1 day ago
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Important information
Contract type:
Permanent
Location:
Barcelona, Spain
Work mode:
Onsite
Published on:
22 October 2026
What they need
- In this role, you will help our customers get value from EQS solutions quickly and confidently. You will manage implementations with a strong customer focus, coordinate stakeholders across the project lifecycle, and contribute ideas that make our onboarding processes even more scalable and effective
- Own and coordinate end-to-end customer implementation projects for EQS compliance solutions, from kickoff and planning through go-live and handover
- Guide customers through project milestones, timelines, deliverables, trainings, and workshops to ensure a smooth and transparent onboarding experience
- Translate customer needs into structured implementation plans, advise on configuration decisions and rollout approach, and contribute feedback that helps improve our products and internal processes
- Collaborate cross-functionally with Sales, Product, Engineering and other internal stakeholders to keep projects on track and resolve issues proactively
- Manage project delivery by monitoring timelines, scope, risks, issues, dependencies, escalations, and next steps in a structured and customer-oriented way
- Support go-live preparation, validate key implementation documentation, and collaborate with Customer Success and Support to ensure a smooth post-launch handover that sets the foundation for long-term customer satisfaction, engagement, and retention- You are confident using MS Office and working in a structured way with documentation, timelines, and customer communication
- You enjoy managing projects and coordinating multiple stakeholders, and you know how to keep tasks structured and moving forward
- You have C1-level proficiency in both French and English (written and spoken). Spanish or German speaking skills are a strong plus
- You identify with EQS values and bring a responsible, respectful, and trustworthy way of working
- You are comfortable using AI-supported tools responsibly to improve efficiency, structure information, or prepare customer-facing work while applying sound judgment and data confidentiality standards
- You have completed a university degree, vocational training, or gained comparable professional experience in a customer-facing environment
- You show initiative, ownership, and a solution-oriented mindset, while staying customer-focused and collaborative
- You bring first professional experience in B2B SaaS, software implementation, onboarding, project coordination, or a similar client-facing role
- You have a solid IT affinity and feel comfortable learning new software products, workflows, and system-related topics quickly
- Experience in compliance, governance, regulatory, or other complex B2B software environments
- Experience delivering customer trainings, workshops, or onboarding sessions in a SaaS context
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