Implementation Process Expert/Trainer

The position will be in-charge for the development, execution, and review of CBP process training. The Implementation Process Expert/Trainer is responsible to conduct informative training sessions, promote company efficiency, and improve the skills of all personnel. The Process Trainer will partner with the Implementation Team and Operations Department to address the training needs of the workforce.

Job Description:

• Main duty is to guide new employees’ on-boarding and transition from being a trainee to a full-time member of their account/team.
• Assess trainees’ understanding and progress and make any necessary adjustments to the program.
• Develop, tweak, and maintain training procedure manuals, training content and guides, and course materials.
• Ensure successful execution of training plans such as coordinating training schedules that includes sending invitations to participants.
• Measure program training effectiveness regularly.
• Participate in Internal and external training calibrations.
• Conduct refresher trainings as needed.
• Work with the Marketing team for the training materials such as module summaries, videos, and PowerPoint presentations.
• Collaborate with OM/TL to identify company training needs.
• Must be competent to demonstrate the skill themselves to conduct In-house Workshops.
• Liaison with external training providers as needed.
• Experience in Cargowise

Others:

• Permanent WFH* (terms and conditions apply).
• HMO and Life insurance coverage on the first day of work.
• Company to provide internet allowance and PC.
• 20% Night Differential and Other Allowance
• Loyalty award and Others