Implementation Program Manager

For our client, we are seeking a Implementation Program Manager to join the team of a leader in the Transportation space.

This role will oversee customer onboarding programs from initial commitment through launch and post-implementation feedback, ensuring each engagement stays aligned with customer needs and internal priorities. The Implementation Program Manager will coordinate cross-functional teams to drive milestones, manage complexity, and deliver a smooth transition for customers. In this highly visible position, you will help improve implementation performance, strengthen the customer experience, and support ongoing process improvements across the organization.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $120,000 annually

Responsibilities

• Manage a diverse portfolio of customer onboarding projects and adapt to changing priorities
• Coordinate with cross-functional teams to oversee the onboarding process from initial signature through post-launch feedback
• Balance customer needs with internal constraints while ensuring project milestones are met
• Track and report on project performance, including the development of new success metrics
• Lead the implementation of technology solutions and innovations for customers
• Provide feedback to improve service offerings and the customer onboarding experience
• Promote company values and support continuous process improvement across the organization

Qualifications

• 5-7 years of experience in customer-facing roles within supply chain, SaaS, or consulting environments
• Strong cross-functional collaboration skills with the ability to influence stakeholders
• Proven ability to manage complex projects and deliver results under tight timelines
• Flexible, resourceful, and able to thrive in fast-paced environments with changing priorities
• Demonstrable problem-solving skills and a customer-centric mindset
• Willingness to travel up to 50% for key customer engagements

Benefits

• Opportunity to work with a dynamic team in a growth-focused company
• Engagement in diverse projects that enhance customer experiences
• Chance to influence the development of innovative supply chain solutions
• Exposure to strategic partnerships with a range of customers
• Flexibility in a fast-paced, evolving work environment

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.