Implementation Project Manager

Who you are

• Demonstrated capacity to manage multiple complex implementation projects concurrently while balancing competing priorities, timelines, and stakeholder needs
• Demonstrated ability to manage customer expectations, facilitate change management, identify and communicate project risk, and communicate effectively verbally and in writing with both customer and internal stakeholders
• Strong organizational skills with the ability to maintain accurate project plans, documentation, action items, and status reporting across multiple concurrent projects
• Demonstrated ability to work collaboratively in a cross-functional team environment while adapting to changing priorities, project demands, and business needs
• 3-5 years of relevant experience, specifically leading enterprise software deployments
• Experience utilizing enterprise project management tools. Specific experience with Smartsheet is preferred
• Familiarity with the mortgage industry, mortgage origination software, or financial technology solutions is a strong differentiator but not required
• Experience incorporating AI-powered tools, such as Claude or Microsoft Copilot, into project management, customer communication, documentation, or operational workflows is a plus

What the job involves

• The Implementation Project Manager leads the end-to-end delivery of MeridianLink Mortgage LOS, POS, and core banking system integration implementations for new and existing customers, from project kick-off through testing, go-live, and transition to support
• The Implementation Project Manager serves as the primary point of contact for customers throughout the implementation lifecycle and is responsible for project planning, customer communication, risk management, escalation management, and overall project execution
• The role reviews project scope established by contractual agreements, manages implementation activities against established timelines, and drives accountability among both customers and MeridianLink project resources for agreed-upon milestones, deliverables, and project objectives
• The Implementation Project Manager serves as the project lead and coordinates activities with Implementation Analysts (IAs) and other cross-functional MeridianLink resources to support successful project delivery
• The role reports to the Manager of Services Program Management and is responsible for evaluating and communicating project risk, maintaining portfolio health, and providing regular status and escalation updates to Services Program Management
• Schedule and lead major milestone meetings including the project kick-off, project charter review call, project closure, and other customer-facing meetings as required
• Create and maintain project plans, resource assignments, milestones, and timelines using approved project management tools, including Smartsheet
• Serve as the primary point of contact for customers throughout the implementation lifecycle and maintain timely, professional communication regarding project status, risks, decisions, and next steps
• Drive customer engagement and accountability by monitoring deliverables, action items, dependencies, and readiness activities needed to maintain project momentum
• Serve as the initial point of contact for project escalations and coordinate resolution efforts with cross-functional MeridianLink resources and leadership as needed
• Lead and coordinate project activities with Implementation Analysts (IAs) and other cross-functional MeridianLink resources to support successful project delivery
• Identify, evaluate, document, and communicate project risks, issues, delays, and scope-related concerns to stakeholders and leadership
• Track and manage implementation-related cases and project administration activities within approved systems, including Salesforce, as applicable
• Provide regular project status updates, portfolio health updates, and escalation reporting to Services Program Management
• Maintain internal project management procedures, templates, and operational documentation and recommend process improvements to improve consistency, efficiency, and successful customer outcomes

Benefits

• Ongoing development: Continuous learning is essential to growth, and we’re committed to helping our employees thrive. You’ll have the opportunity to take part in job-specific training, monthly soft-skill sessions, and leadership classes designed to support your development at every stage.
• Access to executives: Have a good idea? Share it with peers, managers, or executives. Our leadership is approachable and actively involved in supporting your work.
• Health lifestyle: Healthy staff makes us happy. We support our team members with resources and programs that promote financial, physical, and mental health—encouraging balance, self-care, and a lifestyle that helps you feel your best every day.
• Celebrations: All work and no play makes for a dull day. We celebrate holidays, birthdays, work anniversaries, and other milestones with fun activities that bring us together. We also provide channels for employees to recognize and celebrate each other’s achievements, making appreciation a regular part of our culture.
• Community partnering: Take a day off with pay to volunteer where it matters most to you or join the company in various community service projects throughout the year.