Implementation Specialist

1.Revenue Generation

• Generate revenue to ODeX by cross-selling or up selling other modules to Shipping Lines, NVOCCs and Container Freight Stations.
• Suggest process changes or enhancements to beneficiaries through customizations on ODeX modules or through new requirements with commercial 0073.
• Connect with new Shipping Lines, NVOCCs and Container Freight Stations and onboard them to use ODeX modules with revenue opportunities.

2.Communication Skills

• Should be able to understand and communicate clearly with the client.
• Set clear expectations and timelines with the client on a timely basis.
• Prepare business requirement documents covering the entire requirements as per client expectations to avoid any disputes.
• Explain process requirements to the internal product team as expected by client.

3.MS Office Skills

• Should be well versed with MS Office applications i.e. MS Word, MS Excel and MS PowerPoint.
• Should be able to maintain data and publish reports for implementation and expansion purposes.
• Good working knowledge of MS PowerPoint to prepare presentations or write BRD (Business Requirement Documents)
• Maintain and store documents communicated with the clients with approvals and sanctions both internal and external.

4.Analytical Skills

• Prepare reports for analysis purposes for projects implemented and identify avenues for expansion.
• Involve in executing user acceptance tests of requirements raised by clients.
• Initiate impact analysis on existing ODeX solutions in case of any new requirements or change requests received from the clients
• Maintain a publish trackers of projects managed by self with clear timelines and status.
• Maintain reports on new product release based on its criticality and priority from revenue perspective.

5.Relationship Management

• Regular meetings with clients to maintain a good rapport.
• Manage escalations received at first level and to avoid further escalations to next level.
• Be updated through the existing clients on the changes occurring in the shipping domain.
• Keep the clients updated on a regular basis on the project timelines to avoid any disputes and to maintain customer satisfaction.
• Suggest process enhancements or process changes.