R
REALPAGE (PHILIPPINES), INC.
Implementation Specialist
Skills
Mobile DevelopmentCustomer Support
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱504,000 – ₱600,000 / year
Location:
Manila, Metro Manila, Philippines
Work mode:
Hybrid
Published on:
13 August 2026
What they need
- Ensure onboarding assignments are accurately accomplished as scheduled each week.
- Identify and analyze customer support needs for assigned properties and resolve or refer them accordingly.
- Promptly engage with customers undergoing Property Management/Ownership Company (PMC) changes to ensure a seamless transition of their Smart Building services.
- Maintain accurate records of all data and communication received for each Training, Onboarding, or PMC change case.
- Notify Project Managers of any discrepancies, missing data or system defects that might delay the implementation process.
- Manage multiple client implementations simultaneously.
- Maintain working knowledge of Smart Building software, including STRATIS and Chirp Management web applications, STRATIS Mobile application, Whitesky Ground Control, and other system integrations.
- Conduct on-demand training/product demonstrations with customers as part of the onboarding process.
- Advise properties on best practices and share knowledge to encourage their full use of Smart Building Solutions.
- Identify and assist development with revision and enhancements to workflows, scripts and processes.
- Maintain knowledge of departmental processes and procedures.
- Ensure appropriate hand-offs and communication with all stakeholders including other departments and functions.
- Ensure client satisfaction and retention through timely solution delivery.
- Assists the department with assigned projects on an as needed basis.
- Understand the processes surrounding RealPage Products and how those products integrate with other solutions.
- May be required to perform other duties as assigned.
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