Implementation Specialist

Who you are

• This role requires strong project management capabilities, payments industry knowledge, stakeholder management skills, and the ability to navigate complex cross-functional environments
• Experience in project management, customer implementation, consulting, client delivery, payments, or related financial services environments
• Experience managing customer-facing projects involving multiple stakeholders and dependencies
• Understanding of payment processing, electronic payments, card industry operations, or financial technology solutions
• Ability to manage multiple initiatives simultaneously within a fast-paced environment
• Experience working in cross-functional and matrix organizations. Preferred Experience
• Knowledge of Mastercard products, services, and processing environments
• Experience supporting large-scale implementations, strategic initiatives, or new product rollouts
• Familiarity with digital payments, mobile payments, tokenization, real-time payments, or related emerging payment technologies
• Experience working in regional or global organizations with geographically distributed teams
• Strong relationship-building and stakeholder management skills
• Ability to influence without direct authority across matrix organizations
• Strong customer-focus with a consultative and solution-oriented mindset
• Excellent negotiation, facilitation, and conflict-resolution skills. Communication
• Exceptional verbal and written communication skills
• Ability to communicate effectively with both technical and business audiences
• Strong presentation and executive communication capabilities. Delivery & Problem Solving
• Strong project management, organizational, and planning skills
• Ability to manage ambiguity and navigate complex business environments
• Analytical mindset with strong problem-solving and decision-making capabilities
• Ability to balance strategic thinking with operational execution. Personal Attributes
• Self-motivated and proactive
• Adaptable and resilient in changing environments
• Collaborative team player with a strong sense of ownership and accountability
• Continuous learner with a passion for payments innovation and customer success

What the job involves

• Customer Implementation Services (CIS) Europe is responsible for enabling Mastercard customers to successfully adopt and implement Mastercard products, services, and initiatives. We partner closely with customers, product teams, account management, technology, operations, and regional stakeholders to deliver high-quality implementations that drive customer value and business growth
• As a Specialist, Implementation, you will play a critical role in leading and supporting complex customer implementations across Europe. You will serve as a trusted advisor to both customers and internal stakeholders, ensuring projects are delivered efficiently, risks are proactively managed, and customer objectives are achieved
• The successful candidate will contribute to implementation excellence, support process improvements, and help drive consistency and quality across CIS Europe
• Manage and support the implementation of Mastercard products, services, and strategic initiatives for customers across Europe
• Lead customer onboarding and implementation activities from initiation through successful production readiness and launch
• Develop and maintain project plans, implementation timelines, and governance structures to ensure successful delivery
• Identify, manage, and mitigate implementation risks, issues, dependencies, and escalations throughout the project lifecycle
• Ensure project milestones, customer commitments, and Mastercard delivery standards are met.
• Build and maintain strong relationships with customers and key internal stakeholders, including Product, Technology, Customer Delivery, Operations, Account Management, and regional CIS teams
• Act as a primary point of contact for implementation-related activities and customer engagements
• Facilitate discussions across multiple teams to drive alignment, resolve challenges, and ensure timely decision-making
• Communicate project status, risks, and outcomes effectively to both business and technical audiences
• Develop and maintain a strong understanding of Mastercard products, services, implementation processes, and operational requirements
• Provide implementation guidance and subject matter expertise to customers and internal teams
• Support pilots, product launches, and strategic initiatives by helping define implementation approaches and customer onboarding requirements
• Assess customer impacts resulting from product, platform, or operational changes and support implementation planning accordingly.
• Contribute to the continuous enhancement of implementation methodologies, tools, processes, and best practices
• Drive standardization and consistency across implementation activities within CIS Europe
• Capture lessons learned and implementation insights to improve future delivery effectiveness
• Support the development of operational readiness, implementation documentation, and knowledge-sharing initiatives
• Support onboarding, mentoring, and knowledge transfer activities within CIS
• Deliver implementation-related training and guidance to internal teams and customers as required
• Promote a collaborative, customer-focused, and continuous improvement culture within the organization