Implementation Specialist

Your career in the Software as a Service industry is poised to take off, and it all begins here. Intaker is seeking a motivated and customer-oriented individual to join our team as an Implementation Specialist. As a hyper-growth technology startup based in Los Angeles, we are focused on revolutionizing the legal industry by providing innovative software tools that automate client intake processes for law firms. With our mission to help law firms streamline their client intake process, we are looking for an implementation specialist to support our customers, promote account retention, and provide exceptional customer experience.

Who you are:

• You thrive in fast-paced work environments
• You are a people person and love talking to others
• You are a good communicator
• You have a positive, can-do attitude
• You are organized and have great attention to detail

Responsibilities:

• Responsible for end-to-end implementation of various features
• Work closely with sales and customer success to understand customers' needs and to ensure successful product implementation
• Become an expert in how the product functions
• Educate customers about product features and new functionalities

Requirements:

• Bachelor's degree in Engineering, Business or other analytical fields
• Excellent communication and interpersonal skills to work collaboratively with customers and internal teams

Preferred:

• Experience in Implementation, Customer Success, or Sales functions in SaaS

Compensation & Benefits:

• Estimated total earnings: $70,000-$75,000 if meeting KPIs
• Base Salary: $50,000
• Bonus: Up to 10% of base, TBD in December every year
• Healthcare benefits: Health, Dental, and Vision plan offerings
• Retirement: 401(k) plan with up to 4% match

More Perks:

• Remote Fridays
• Unlimited snacks, coffee & more
• Happy Hour Thursdays
• Business Trips
• Awesome career growth opportunities

We offer growth and professional development opportunities and a supportive and collaborative team culture. As an Implementation Specialist, you will have the opportunity to work with a talented team of individuals who are passionate about making a difference in the legal industry. You will be responsible for driving customers success and ensuring our customers have a positive experience with our product. You will also have the opportunity to collaborate with cross-functional teams, including sales, product, and engineering, to ensure our customers' needs are met.

If you meet the requirements for this position and are excited about the opportunity to work for a fast-paced and innovative technology startup, we encourage you to apply using the link provided.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person