Implementation Specialist

Full-Time | Remote | United States

Why RedFynn

We're not a big corporate machine. We're a tight team that moves fast, holds each other accountable, and actually cares whether you win.

RedFynn is growing, and we're building the team that's going to take us there. That means the people joining right now aren't filling seats. They're setting the standard for what this company looks like at scale. If you're hungry, coachable, and execution-focused, there's a real path here — not just a job.

The Role

Your mission: get merchants up and running on their POS systems and payment terminals.

You'll guide merchants and sales partners through remote setup, configuration, testing, and troubleshooting, with Clover POS as your main focus .

You'll also support other POS systems and payment terminals as needed, ensuring merchants are ready to start processing payments.

Experience with Clover or another POS system is strongly preferred. We'll train the right person.

What You'll Do

• Lead kickoff calls and coordinate installations with merchants and sales partners.
• Prepare Clover devices, menus, inventory, pricing, and settings before installation.
• Guide merchants through remote POS and payment terminal setup.
• Configure taxes, tips, receipts, printers, and kitchen display systems (KDS).
• Troubleshoot technical issues, payment processing, and connectivity problems.
• Test transactions and train merchants on basic POS functions.
• Document activities, manage tickets, and coordinate technical escalations.
• Follow up with merchants after installation to ensure everything is working properly.
• Support implementations of other POS systems and payment terminals.

Who We're Looking For

• 2+ years in customer support, technical support, retail or restaurant management, or a similar customer-facing role.
• Strong communication skills and patience when guiding non-technical customers over the phone.
• Organized, detail-oriented, and able to manage multiple installations and open tickets.
• Comfortable with spreadsheets, basic technology, and troubleshooting.
• Experience with Clover POS, other POS systems, or restaurant and retail operations is a strong plus.
• Knowledge of merchant services, payment processing, or payment terminals is preferred.
• Experience with CRM or ticketing systems is a plus.

Working Conditions

• Full-time, remote position.
• Standard business hours, with occasional evening or weekend installations.
• Must have a computer, monitors, and reliable high-speed internet.

Ready to Apply?

If you're the kind of person who reads a job description and thinks "I've got this" — we want to hear from you.

Please send your resume and a short 2–3 minute video introducing yourself, sharing your relevant experience, and explaining why you're interested in the role to [email protected]