Implementation Specialist

Requirements and responsibilities

Implementation Specialist

Job Description

A leading provider of Enterprise Content Management (ECM) and Business Process Management (BPM) solutions. We are looking for an Implementation Specialist I to join the Professional Services team.

This is an entry-level, early-career role designed for individuals who are beginning their IT career and want hands-on experience with software implementation, databases, and workflow automation. You will work closely with a Project Manager and senior team members who will guide your development as you learn the platform, tools, and delivery process.

This role is ideal for candidates with 1 to 3 years of technical experience who enjoy learning new technologies and solving problems.

What You'll Do

• Support discovery sessions led by a Project Manager to understand customer requirements
• Install and configure the company's software in a Windows Server / IIS environment
• Connect and configure solution databases using Microsoft SQL Server
• Customize solutions using built-in tools (no coding required)
• Configure document capture workflows for scanners, MFPs, and email servers
• Provide project updates using project management tools
• Assist with documentation of system configurations
• Shadow senior specialists to build skills across the product suite

Who You Are

• Early career IT professional with 1 to 3 years of experience in help desk, support, systems, or software implementation
• Comfortable working in Windows environments and basic networking concepts
• Familiar with databases (SQL Server preferred)
• Strong communicator with solid organizational skills
• Curious, eager to learn, and able to follow structured processes
• Bachelor's degree in IT, Information Systems, Computer Science, or related field (or equivalent experience)

Nice to Have

• Exposure to IIS, Windows Server, or web services
• Basic SQL knowledge
• Experience with Microsoft Office, SharePoint, or Google Workspace
• Familiarity with ECM/EDM solutions
• Experience with project management tools (e.g., ActiveCollab or similar)

About the Company

A leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Its award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, it empowers organizations to work smarter, faster, and more efficiently.