Implementation Specialist

Job Title: Implementation Specialist Manager

Location: On-site - Oakland, California

Job Type: Full-time

Compensation: $130,000 - $140,000 + bonus (dependent on experience)

Benefits: The position is eligible for medical, dental, vision, and life insurance coverage, PTO, mileage reimbursement, and Employee Stock Ownership Plan (ESOP)

We are partnering with an established, employee-owned organization in Oakland to hire an Implementation Specialist. This is a hands-on individual contributor role responsible for supporting technology and business system implementations from initial requirements gathering through testing, rollout, training, and post-launch support.

The ideal candidate will have experience working directly with business users to understand workflows, document requirements, and translate business needs into actionable implementation tasks. This person will work closely with internal stakeholders, analysts, technology vendors, managed service providers (MSPs), and technical resources to ensure initiatives are successfully executed.

Responsibilities include:

• Coordinate technology and business system implementations from intake through completion
• Work directly with business users and analysts to document current workflows and gather requirements
• Translate approved business requirements into implementation tasks and project documentation
• Maintain project plans, timelines, milestones, dependencies, and status tracking
• Coordinate implementation activities across internal teams, vendors, MSPs, and technical resources
• Support system setup, upgrades, integrations, and vendor transitions
• Conduct software testing and coordinate user acceptance testing (UAT), including issue tracking and resolution
• Develop process documentation, user instructions, and training materials
• Provide training and support to employees during system rollouts and adoption
• Identify opportunities to improve workflows, processes, documentation, and system utilization
• Track risks, issues, deliverables, and competing priorities and escalate concerns when appropriate
• Support day-to-day technology initiatives and operational IT activities as needed

Qualifications:

• Bachelor’s degree required
• 3+ years of experience supporting system implementations, business applications, process improvement, or technology project coordination
• Experience gathering and documenting business requirements and workflows
• Experience with software testing, UAT, system rollouts, and end-user support
• Strong project coordination, organization, and documentation skills
• Strong written and verbal communication skills
• Ability to work effectively across business users, vendors, and technical teams
• Strong problem-solving skills and ability to manage multiple priorities
• Experience with Microsoft Office; exposure to business applications, SaaS platforms, or enterprise systems preferred