Implementation Specialist (DACH)

Description We’re a global all-in-one e-commerce SaaS platform that helps online sellers manage their operations across multiple sales channels. From order management, inventory syncing, and shipping integrations, to full marketplace automation, Base.com is trusted by thousands of e-commerce businesses around the world to scale and optimize their operations.

With deep integrations into Amazon, eBay, Shopify, WooCommerce, DHL, FedEx, and dozens more, we empower merchants to simplify operations and grow faster. We've grown 15x in the past 3 years, with teams in Europe, the Americas, and Asia—and we’re now growing in Germany, Switzerland and Austria.

We are looking for an Implementation Specialist with experience in SaaS onboarding, merchant integrations, or technical customer success to support our growth. This is a great opportunity for someone who has previously worked as a Solutions Consultant, Sales Engineer, or Onboarding Specialist in a tech startup, e-commerce company, or ERP/SaaS provider.

In this role, you will lead technical onboarding projects, helping new customers configure their Base.com account, integrate with their online stores and marketplaces, and get value from day one. You’ll act as the trusted advisor throughout the implementation journey and ensure a smooth go-live experience for each customer.

Responsibilities

• Own and manage end-to-end implementation projects for e-commerce clients in Germany, Switzerland and Austria.
• Conduct discovery calls to map client requirements, processes, and goals.
• Lead product walkthroughs, platform configuration, and API integrations with ERPs, shipping carriers, and marketplaces.
• Provide technical product training and onboarding support to merchants.
• Collaborate with Sales, Marketing, Product, Onboarding and Support teams to ensure customer satisfaction.
• Troubleshoot integration issues and coordinate with developers when needed.
• Develop reusable implementation templates, guides, and help center articles.
• Contribute to customer success by driving adoption and helping clients optimize Base.com usage.

Requirements

• 3+ years of experience in e-commerce implementation, SaaS onboarding, pre-sales, or solutions consulting.
• Experience with ERP integration, order processing systems, or retail operations.
• Understanding of e-commerce workflows, logistics, catalog and inventory management.
• Strong project management and stakeholder communication skills.
• Fluent in German and proficient in English.
• Comfort working with APIs, platform configuration tools, or basic scripting (e.g. PHP, JavaScript, ).
• Strong problem-solving mindset - independently analyze situations, finding solutions, workarounds and non-standard solutions when needed.

Nice if you Have

• Experience working as a Sales Engineer, Customer Success Engineer, or Technical Account Manager.
• Familiarity with e-commerce automation, shipping software, POS systems, or CRM tools.
• Has managed an e-shop before
• Startup experience and comfort working in fast-paced environments.

Benefits

• Join a global, fast-scaling e-commerce SaaS company with a leading tech product.
• Be a key player in Base.com’s Germany, Switzerland and Austria market expansion.
• Competitive compensation and high autonomy.
• Hybrid work model with flexibility.
• Collaborate with international teams and work on high-impact projects.
• Permanent employment contract
• 30 vacation days per year and 24.12. as well as 31.12. off