Implementation Specialist - E-commerce And Supply Chain Systems

Overview

We are seeking an Implementation Specialist to join our team and support the successful integration of e-commerce and supply chain systems for our customers. This role requires strong technical aptitude, excellent communication skills, and the ability to translate business requirements into seamless system configurations. The ideal candidate will have a balance of Shopify expertise, data connectivity knowledge, and familiarity with warehouse and inventory systems.

Responsibilities

• Lead and support implementation projects from kickoff to go-live, ensuring smooth onboarding of new customers
• Configure and customize Shopify stores (both front-end and back-end) to meet customer needs.
• Set up and map API connections between platforms and services.
• Understand and manage shipping data lifecycles, ensuring accuracy and efficiency.
• Conduct thorough data testing and validation to ensure reliable system performance
• Assist in inventory setup across various industries
• Provide support and configuration for Warehouse Management Systems (WMS)
• Maintain clear, consistent communication with customers throughout the project lifecycle

Minimum Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field
• Strong knowledge of database management and software integration processes
• Proven track record of successfully managing multiple projects simultaneously
• Familiarity with ERP systems and core ERP functionality.
• Experience with EDI 900 series (transactions, implementation, troubleshooting).
• Hands-on experience onboarding accounts into a WMS system.
• Knowledge of creating retailer-compliant carton/pallet labels and packing lists.
• Basic programming knowledge (to assist with troubleshooting and automation).
• At least 2 years of experience in implementation roles, preferably in e-commerce or supply chain environments

Preferred Requirements

• Familiarity with API integrations and middleware solutions
• A detail-oriented problem solver with strong organizational skills.
• Someone comfortable balancing technical work with customer-facing communication.
• An adaptable professional who thrives in dynamic, fast-paced environments.
• Bilingual in Chinese and English

Skills

• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce)
• Proficient in supply chain management principles and systems
• Ability to analyze complex systems and troubleshoot issues effectively
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau)