Implementation Specialist (m/f/d) – Intelligent Document Processing (IDP)

Become Implementation Specialist (m/f/d) – Intelligent Document Processing (IDP) at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS , as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you'll do

• Implement customer-specific IDP solutions end-to-end, from onboarding through go-live, including workflows, extraction rules, validation, and business logic
• Create and validate the connections needed for document exchange via EDI or API as an alternative
• Set up secure connectivity (VPNs) and coordinate technical prerequisites with customer IT and internal teams
• Translate customer requirements into clear technical tasks and run workshops, onboarding sessions, testing, and regular syncs
• Collaborate with Sales, Project Management, Product, and Development to ensure a smooth handover into operations
• Ensure documentation, security, and audit requirements are met

What you'll need

• Experience in technical implementations, onboarding, consulting, or integration roles, with a solid grasp of complex products and customer onboarding
• Knowledge of APIs, HTTPS, SFTP, VPNs, and networking concepts; EDI familiarity is a plus
• Experience with documentation, technical coordination, testing, and go-live preparation
• The ability to explain technical concepts clearly to technical and non-technical stakeholders
• Strong analytical thinking, a structured working style, and the confidence to manage multiple projects in parallel
• A great customer attitude, resilience under pressure, and strong accountability
• Excellent English (C1 or above); German is a strong plus

What you can expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important

Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alissa Selman is happy to field any questions you may have: [email protected]

We’re looking forward to getting to know you!