Implementation Specialist (Nightshift)

At OL Vietnam , we have worked alongside our parent company, Orange Logic LLC, to support some of the world’s largest enterprises with their digital asset management needs. Orange Logic provides a premier Digital Asset Management (DAM) platform that streamlines workflows, enhances collaboration, and ensures compliance across complex digital ecosystems, empowering any team working with digital content the ability to efficiently create, manage, and distribute their content at scale.

WHAT DIFFERENTIATES ORANGE LOGIC

• We are trusted by global leaders to work with over 100 customers, including many of the world's most recognized brands.
• Our business is strong and resilient, even in the face of economic challenges. During the Covid economic downturn, we did not implement layoffs or reduce compensation. Instead, we continued to grow, consistently expanding our team and adding dozens of talented members to our R&D department each year.
• You’ll work with top engineers and team members who are passionate about building flexible, scalable, and streamlined systems that will define the future of business management.

MISSION

Job Summary: Serving as a technical consultant, the Implementation Specialist I is responsible for

the successful implementation of customized software environments for our clients. This role is both

technical and client-facing.

Essential Functions:

• Assists clients in translating their specific requirements into functional workflows in Cortex.
• Troubleshoots software-related problems that occur in client environments.
• Provides guidance to clients with respect to technical best-practices and recommendations for workflow improvements.
• Serves as a client advocate, seeking to provide white-glove service and solutions.
• Creates, and advocates for, enhancements to Cortex that improve the user experience for both clients and Implementation Specialists.
• Takes a proactive approach in seeking to improve existing implementation processes by increasing speed, efficiency and client satisfaction.
• Performs client training in both general Cortex functionality and client-specific customizations.

The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

PROFILE

Required:

• Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Expert knowledge of and experience with Digital Asset Management systems.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.

Physical Demands & Working Conditions: Prolonged periods of sitting and/or standing at a desk and working on a computer.

Department: Implementation.

Reports to: Implementation Team Lead / Head of Implementation.

Working time: 3:00 pm - 12:00 am Vietnam time.

BENEFITS

As a full-time employee, you are eligible for our benefits program:

• Attractive salary package and 100% Gross Salary in probation period.
• 13th-month salary.
• 18 days of annual leave (cashback allowed if not used) and plus 4 days for an overseas company trip.
• Multiple allowances (Lunch, Gym, Parking, Birthday/Tet/Wedding voucher...).
• Full social, health and unemployment insurance.
• Premium healthcare insurance for you and coverage for 1 extra family member.
• Monthly team-building activities (Bowling, Go-Kart, Candle Handmade workshop) and special celebrations on Autumn Festival, Halloween, Christmas, Tet, …
• Monthly happy lunch and Daily happy hours with free snacks, soft drinks, fruit, and coffee.

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Please be aware:

Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under “Meet the Hiring Team.” We do not conduct interviews via text message or request payment or equipment purchases at any stage of the hiring process.