Implementation Specialist| Nightshift, open for Manager

Top 3 reasons to join us

• Attractive Salary and Benefits
• Amazing Clients
• Product driven company

Job description

Job Summary: Serving as a technical consultant, the Implementation Specialist I is responsible for

the successful implementation of customized software environments for our clients. This role is both

technical and client-facing.

Essential Functions:

• Assists clients in translating their specific requirements into functional workflows in Cortex.
• Troubleshoots software-related problems that occur in client environments.
• Provides guidance to clients with respect to technical best-practices and recommendations for workflow improvements.
• Serves as a client advocate, seeking to provide white-glove service and solutions.
• Creates, and advocates for, enhancements to Cortex that improve the user experience for both clients and Implementation Specialists.
• Takes a proactive approach in seeking to improve existing implementation processes by increasing speed, efficiency and client satisfaction.
• Performs client training in both general Cortex functionality and client-specific customizations.

The above statements cover what are generally believed to be the principal and essential functions of

this job. Specific circumstances may allow or require some people assigned to the job to perform a

somewhat different combination of duties.

Your skills and experience

The most successful candidates for this role will have:

• Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Expert knowledge of and experience with Digital Asset Management systems.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.

Department: Implementation.

Reports to: Implementation Team Lead / Head of Implementation.

Working time: 3:00 pm - 12:00 am Vietnam time.

Why you'll love working here

You would love to work and find those values with us:

• Distributed decision making: We also allow each employee to directly weigh in on our priorities.
• Transparency: We value transparency, openness, and accountability, whether it is with our customers or internally.
• Meritocracy: Employee's recognition and advancement is based purely on their individual and collective achievements.
• Deep work: We do everything we can to let you focus deeply on your work.

Our benefits include:

• Attractive salary package and 100% Gross Salary in probation period.
• 13th-month salary.
• 18 days of annual leaves (cashback allowed if not used) plus 4 days for a company trip.
• Multiple allowances (Lunch, Gym, Parking, Birthday/Tet/Wedding voucher... ).
• Full social, health, and unemployment insurance.
• Premium healthcare insurance for you and coverage for 1 extra family member.
• Regular team-building activities (Bowling, Go-Kart, Glamping) and special celebrations on Autumn Festival, Halloween, Christmas, Tet,etc.

Working mode: In-person at the offices.

• HCMC Office: Tòa nhà Saigon Trade Center (37 Tôn Đức Thắng, P. Sài Gòn).
• Hanoi Office: Tòa nhà 14 Láng Hạ (14 P. Láng Hạ, Thành Công, Ba Đình).
• Jakarta Office: Sahid Sudirman Centre, 56th Floor, Jl. Jenderal Sudirman No.86, Jakarta Pusat, Indonesia.