Implementer (Accounting Software)

About the role

Implementer (Accounting Software) providing support to end users on enquiries via phone, email, and remote assistance. The role involves both on-site and off-site software technical assistance, troubleshooting and resolving issues, performing data migration works, and conducting product training to end users.

Key responsibilities

• Provide support to end users on enquiries to Accounting Software via phone/email/remote assistance
• Provide both on-site/off-site software technical assistance, troubleshoot and resolve issues
• Perform data migration works
• Conduct product (Accounting Software) training to end users
• Involve in ad-hoc projects, pre-implementation discussions
• Resolve customer technical issues in a timely & professional manner

About you

• Diploma or equivalent qualification in Accounting, Finance, or a related field.
• 1–2 years of relevant accounting experience.
• Good communication and interpersonal skills.
• Proficiency in spoken Chinese is preferred.
• Willingness to travel onsite when required.
• Immediate availability or short notice is preferred.
• Self-motivated, goal-oriented, and able to work independently or in a team.
• Able to work under pressure in a fast-paced environment.
• Responsible, positive, and cheerful personality.