IMPORT AIR OPERATOR

About the role

You will be a key point of contact for air forwarding clients liaising with them regarding specific instructions and registering their jobs into the internal system. You will collect required information from relevant parties (airlines, transport companies, overseas agents, etc) in order to organise the movement of clients' goods and ensure day-to-day shipments are kept moving smoothly from start to finish, managed with accuracy and in a timely manner.

Key responsibilities

• Coordinate import air shipments, manage cargo reporting and compliance requirements in regard to regulations, review and submit shipping documentation
• Liaise with airlines, agents and customs brokers for shipment movements and answer their queries in a timely manner
• Ensure timely deliveries, track shipments and address transit issues
• Conduct transshipment checks to ensure accuracy and compliance
• Handle all invoicing tasks which will include handover invoices and customer invoicing
• Process warehouse releases and delivery documentation
• Ensure compliance with company policies and security procedures
• Resolve issues or discrepancies with suppliers, customers and internal teams
• Provide exceptional customer service and regular shipment updates as required
• Use in-house system to manage shipments and documentation

About you

• Experience in air imports operations within freight forwarding industry
• A sound knowledge of international trade regulations, forwarding procedures and operations
• Reliable and organised, with attention to detail
• A 'can do' attitude with ability to manage multiple shipments at once
• Strong verbal and written communication skills
• A proactive team player
• Good understanding of computer technology - Word/Excel/Email
• Results focused with a dedication to finding efficient solutions and meeting deadlines
• National Police Check required

Benefits

• Friendly, stable, collaborative and supportive operations team
• Ongoing training, team bonding and development opportunities including cross-training in other areas of forwarding
• Modern, comfortable office with on-site parking