Import and Export Compliance Officer

The Import & Export Compliance Officer is responsible for managing and coordinating the company’s import and export activities, ensuring that all shipments, documentation, permits, and regulatory requirements are properly prepared, filed, monitored, and completed on time. The role coordinates closely with freight forwarders, customs brokers, clients, suppliers, and internal departments to ensure smooth and compliant movement of goods.

Key Responsibilities

Import & Export Compliance

• Ensure compliance with applicable import, export, customs, and regulatory requirements.
• Prepare, review, and maintain complete and accurate import and export documentation.
• Monitor and ensure timely filing and submission of required permits, applications, declarations, and supporting documents.
• Prepare requirements and coordinate documentation needed for customs clearance and shipment processing.
• Maintain organized and updated records of all import/export transactions and compliance documents.

Forwarder & Customs Broker Coordination

• Coordinate with freight forwarders regarding shipment schedules, requirements, shipping documents, and delivery arrangements.
• Coordinate with customs brokers for customs clearance, documentation, declarations, and other regulatory requirements.
• Monitor the progress of shipments and ensure that required documents are provided to forwarders and brokers on time.
• Address and coordinate the resolution of shipment, customs, and documentation concerns.

Client & Supplier Coordination

• Coordinate with clients and suppliers regarding orders, shipping requirements, documentation, delivery schedules, and other shipment-related concerns.
• Follow up with suppliers and clients regarding incomplete or missing documents and information.
• Ensure proper communication and coordination among suppliers, clients, forwarders, brokers, and internal stakeholders.

Order & Shipment Tracking

• Track orders, shipments, and packages from dispatch until arrival at their designated locations.
• Monitor shipment schedules and provide timely updates on expected arrival dates.
• Coordinate with concerned parties regarding delays, changes in schedules, delivery issues, or discrepancies.
• Maintain accurate shipment tracking records and documentation.

Filing & Documentation

• Properly file and maintain physical and digital copies of import/export documents and related records.
• Ensure documents are complete, accurate, properly labeled, and easily retrievable.
• Monitor pending documents, applications, permits, and other compliance requirements.
• Maintain a tracking system for shipments, regulatory submissions, and outstanding requirements.

Coordination & Administrative Support

• Coordinate with internal departments regarding import/export requirements, schedules, and documentation.
• Assist in monitoring compliance deadlines and ensuring timely completion of requirements.
• Prepare reports and updates on import/export activities, shipment status, and pending requirements.
• Perform other related duties and compliance tasks as may be assigned by management.

Qualifications

• Bachelor’s degree in Customs Administration, Logistics, Supply Chain Management, Business Administration, or a related field.
• At least 1–2 years of experience in import/export, customs compliance, logistics, supply chain, or a related role.
• Knowledge of Philippine import/export and customs procedures is an advantage.
• Experience coordinating with freight forwarders and customs brokers is preferred.
• Strong documentation, filing, and record-keeping skills.
• Good coordination and communication skills when dealing with suppliers, clients, brokers, and forwarders.
• Strong attention to detail and ability to monitor multiple shipments and requirements simultaneously.
• Proficient in Microsoft Office/Google Workspace and comfortable using tracking and documentation systems.
• Organized, proactive, and able to work under deadlines.
• Willing to coordinate with different departments and external stakeholders.