Import & Export Customer Service and Documentation Executive

About the role

Responsible for end-to-end customer service and full import/export documentation handling for sea & air freight shipments. Serve as the key liaison between customers, shipping lines, agents, and internal teams to ensure smooth, timely, and compliant cargo movement.

📄 Import & Export Documentation

• Prepare, check, and process full set of shipping documents: HBL/MBL, invoices, packing lists, certificates of origin, customs declarations, permits, arrival notices
• Handle customs clearance coordination, document submission to Royal Malaysian Customs as required
• Process telex release, surrender B/L, and document release procedures in compliance with company policy
• Maintain proper filing and digital record-keeping of all documents and shipment files
• Monitor import/export cargo clearance and resolve customs/document discrepancies quickly
• Update shipment data in company system and ensure accurate billing / invoicing support
• Assist with ad-hoc operational tasks and support team during peak periods

🎓 Qualifications & Requirements:

• Minimum SPM / STPM; Diploma in Logistics/Business is preferred
• 1–3 years experience in freight forwarding / logistics customer service & documentation
• Proficient in English & Bahasa Malaysia (written & spoken); Mandarin is a strong advantage
• Computer literate: MS Office (Excel, Word), email & logistics systems
• Familiar with sea/air freight processes, Incoterms, and Malaysian customs requirements
• Detail-oriented, organized, able to work under pressure and meet deadlines
• Good communication, problem-solving, and teamwork skills

Benefits

• EPF, SOCSO, EIS
• Annual & sick leave
• Medical allowance / reimbursement
• Performance bonus / annual increment