Import and Export Operations Coordinator

Job Title: Import and Export Operations Coordinator

Job Type: Full-time

Job Description

We are a growing international freight forwarding and supply chain solutions company based in the Greater Toronto Area. We are currently seeking a motivated, detail-oriented, and experienced Import and Export Operations Coordinator to join our operations team.

In this role, you will be responsible for coordinating end-to-end international freight movements, handling export/import documentation, working directly with customs brokers, and managing local carrier dispatches to ensure seamless cargo delivery.

Key Responsibilities:

• Shipment Coordination: Manage full-cycle sea freight (FCL/LCL), air freight, and transborder road transport operations from origin booking to destination delivery.
• Documentation & Filing: Prepare, audit, and issue critical shipping documents including Bills of Lading (B/L), Arrival Notices, Delivery Orders (D/O), Commercial Invoices, and Packing Lists.
• Customs Compliance: Facilitate CBSA procedures, submit ACI eManifest filings accurately, and coordinate with customs brokers for prompt freight clearance.
• Carrier & Drayage Dispatch: Liaise with ocean lines, airlines, rail ramps, drayage carriers, and cross-dock facilities. Schedule container pick-ups/returns to avoid demurrage, detention, and terminal storage charges.
• Fulfillment & Warehousing Support: Coordinate Amazon FBA warehouse appointments, cross-dock transfers, pallet distribution, and final-mile deliveries across Canada and the US.
• Exception Management: Monitor shipments proactively, troubleshoot transit delays, cargo discrepancies, customs holds, or damages, and provide timely updates to clients and overseas agents.
• Financial Billing: Audit carrier/vendor invoices (terminal, drayage, ocean), ensure rate accuracy, and submit operational files for AP/AR billing closing.

Qualifications & Requirements:

• Experience: 1–3+ years of direct operational experience in freight forwarding, ocean/air import-export, or 3PL logistics within Canada.
• Customs Knowledge: Familiarity with Canadian customs clearance requirements (CBSA, ACI, PARS/PAPS) and Incoterms 2020.
• Language Skills: Professional working proficiency in English (written and verbal). Fluency in Mandarin or Cantonese is strongly preferred to communicate with overseas offices, partners, and clients.
• Technical Skills: Proficient with MS Office (particularly Excel and Outlook). Hands-on experience with freight management software (such as CargoWise, EDI, or similar ERP/TMS systems) is a definite asset.
• Personal Attributes: Strong organizational skills, attention to detail, ability to prioritize tasks in a fast-paced environment, and dependable problem-solving mindset.
• Legal Status: Legally eligible to work in Canada

How to Apply:

Interested candidates are invited to submit their resume by email directly to [email protected] and CC [email protected].

• Email Subject Line: Application for Import/Export Operations Coordinator - [Your Full Name]

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Benefits:

• On-site parking

Language:

• Mandarin (required)

Work Location: In person