Import & Operations Manager

About the role

You own everything between the supplier's factory and the customer's hands: product registration with the Thai FDA, international shipping and customs clearance, landed-cost accuracy, warehousing and stock, delivery into retail customers, and online order fulfilment. This is the operational spine of the business. Nothing reaches a shelf, a store or a customer without going through this role first.

Key responsibilities

• Own the registration timeline for every product entering Thailand, coordinating with external FDA registration partners
• Track cosmetic notifications, food and supplement registrations, and hazardous-substance registrations where applicable
• Ensure Thai labelling compliance before production and before shipment
• Book and manage inbound freight from Europe and Asia, sea and air
• Manage incoterms and negotiate with freight forwarders
• Oversee customs clearance and HS code classification
• Maintain accurate landed cost per SKU — product, freight, duty, clearance, handling
• Own inventory accuracy across the warehouse and every sales channel
• Plan and execute deliveries into Central/Tops distribution centres, specialty stores and other retail customers
• Own pick, pack and dispatch for marketplace and direct-to-consumer orders

About you

• 3–5 years in import, supply chain, logistics or distribution operations in Thailand
• Hands-on experience with Thai FDA product registration — cosmetics, food, supplements or household products
• Solid customs clearance knowledge: HS codes, duty rates, FTA certificates of origin
• Experience managing freight forwarders and negotiating rates
• Stock management experience with real accountability for inventory accuracy
• Able to build and maintain a landed-cost calculation
• Strong Excel or Google Sheets
• Fluent Thai and working English — you will deal with international suppliers daily
• Organised, precise, and comfortable chasing until something is closed

About us

Kinova Co., Ltd. is a premium beauty, health, family-care and pet-care distributor in Thailand and Southeast Asia, with a presence in Europe — a bridge between international brands and Southeast Asian consumers. We handle the whole chain: market entry and strategy, regulatory and import, warehousing and logistics, retail distribution, e-commerce and local marketing — across modern trade, specialty stores and the leading online platforms. We are growing fast, and the team is growing with us.

Benefits

• Be part of Kinova's founding team — build the systems the whole business runs on
• Full ownership of import and operations end to end, not one step of it
• Work directly with international suppliers, freight forwarders and Thailand's major retailers
• Hands-on environment where your impact is measurable from day one
• Opportunity to grow into a supply chain leadership role as the company scales
• Competitive salary commensurate with experience
• Office-based at our Lat Krabang office, Bangkok — a hands-on role close to the stock, the team and the shipments