Import Brokerage Agent II

Essential Job Functions

• Compile and prepare commercial regulatory documents for entry processing.
• Coordinate and confirm release while operating in compliance with US customs regulations.
• Coordinate/assist the release of goods from the carrier, customs or other governmental agency examinations that may be required.
• Respond to incoming communications from internal and external clients and where necessary resolve and escalate issues as needed.
• Communicate, and coordinate all customs clearance.
• Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary.
• Prepare customs entries and follow-up with the clearance process on all entries prepared.
• Scan, file, copy, and assemble documents including: bills of lading, dock receipts, licenses, and consulate documents.
• Calculate duties or tariffs to be paid on merchandise.
• Review rates, trace product movement, file entries with Customs; provide clarification and valuation of merchandise.
• Process post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacks.
• Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved.
• Stay up-to-date on all customs changes.
• Research client claims ensuring the highest level of client service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to supervisor/manager.
• Other duties as assigned.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location.

Other Skills & Abilities

• Excellent oral and written communication skills.
• Extensive client service skills.
• Thorough knowledge of Customs Brokerage Principles.
• Proficient in any Customs Brokerage software system.
• Advanced knowledge in Microsoft Office Suite 365 Products.
• Ability to analyze complex problems and develop appropriate solutions.

Education & Experience

• High School Diploma or GED.
• Minimum of three Years Customs Brokerage Experience.
• CHB License Preferred.

Certification & Licenses

Professional certification may be required in some areas, CHB license preferred Certified Customs Specialist (CCS) Preferred.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify (http://www.dhs.gov/e-verify)

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.