Import Coordinator (Freight Forwarding)

Job Summary:

Import coordinator is responsible of handling customer service and operations for air & ocean shipments. Providing remarkable customer service by working with customers and overseas agents closely. Ensuring the proper and timely movement of shipment and information to the corresponding party. Building good relationships with customers, overseas agents, and service providers to maintain a smooth and efficient shipment flow.

Functional duties and responsibilities include the following but not limit to:

• Perform air & ocean operation, coordination, and quotation.

• Build close and strong relationships with our customers, overseas agents, and service providers

• Communicate effectively with customers, overseas agents, service providers, and co-workers

• Coordinate with importers and overseas agents to gather documents

• Review documents to ensure they are compliant

• Accurate and timely data entry into our system

• Issue arrival notice

• Coordinate the customs clearance of import shipments with customs broker

• Track shipments daily and provide shipments status to customer and overseas agents

• Arrange and dispatch door delivery

• Immediate collection of charges from customers if needed

• Create debit note/invoice to bill to agents/customers

• Suggest ways to improve department procedures for a more efficient daily workflow

• Other duties as assigned

Job Requirements:

• Well organized and detail-oriented

• Strong verbal and written communication skills

• Able to prioritize tasks and good at time management

• Able to work in a fast-paced environment

• Willing to learn and be flexible

• Problem solving, and be able to work independently when required

• Proficient in Microsoft Office (Outlook, Word, Excel) and Windows environments

Benefits:

• H1b Sponsorship

• Paid Holidays

• Paid Full Coverage PPO Medical & Dental Insurance

• Simple IRA matching

Job Types: Full-time, Contract, Temporary

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Compensation Package:

• Bonus opportunities

Work Location: In person