Import Coordinator - NAOC

COSCO SHIPPING Lines (Canada) Inc. is a leading global ocean carrier with a rich history in the Canadian market. The company is launching a brand-new operations centre, COSCO SHIPPING NAOC – North America Operation Center, in Toronto, and we are seeking detail-oriented Export Coordinators to streamline our outbound container movements.

We are hiring for multiple Import Operations positions across several functional areas, including Port Operations, Demurrage, Special Operations, Accounts Payable, Customs & Compliance, Equipment, Documentation, and Customer Service.

Successful candidates will be assigned to a functional area based on their qualifications, experience, strengths, and the operational needs of the business.

This is a full-time position based on 37.5 hours per week reporting to the Assistant General Manager of Export Department of NAOC.

Key Responsibilities

• Coordinate import discharge and terminal activities, including manifest and BAPLIE verification, vessel arrivals, terminal releases, cargo returns, diversions, port rotations, free-time extensions, and on/off-dock examinations.
• Manage customs and documentation requirements, including CBP notifications and holds, Bill of Lading and routing corrections, customs amendments, clearance location changes, border crossing issues, and seal exceptions.
• Monitor and reconcile terminal systems and IRIS4, ensuring accurate vessel, cargo, container, routing, and release information.
• Monitor IPI departures, overdue containers, terminal and rail storage, free time, and cargo aging to support timely cargo movement and minimize additional costs.
• Manage demurrage and billing activities, including invoices, unbilled items, customer disputes, RTR issues, third-party invoices, terminal/vendor statements, and related follow-up.
• Support General Order (GO), hazardous cargo, load shifts, damaged containers, rail diversion alerts, ramp examinations, and other special import operations, including required 3PI invoices and Internal Job Orders (IJOs).
• Monitor and maintain empty container and equipment reports, follow up on overdue equipment, and coordinate with Equipment Control, customers, Sales, and other stakeholders to resolve outstanding issues.
• Provide customer and operational support through portals, email, shared folders, and telephone, including tracking, tracing, pickup number releases, cargo availability, and delivery-related inquiries.
• Prepare and review daily, weekly, and monthly operational and audit reports, investigate discrepancies, and provide findings and updates to management.
• Ensure assigned activities are completed accurately and within required timelines, while following established procedures and meeting departmental KPIs, service standards, and operational requirements; identify opportunities to improve accuracy, efficiency, and service.

Skills/Requirement

• Post-secondary Education in Business Administration, Supply Chain Management, Logistics or related fields preferred.
• 1 to 3 years of experience in the shipping, logistics, transportation, freight forwarding, terminal operations, or supply chain industry is preferred.
• Excellent verbal and written communication skills with the ability to work effectively across multiple stakeholder groups.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage competing deadlines in a fast-paced environment.
• Customer-focused, proactive, and solution-oriented approach to problem-solving.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint)
• Knowledge and experience with Freshdesk, Power Automate and Power BI a plus
• Flexibility to work varying start and end times, including statutory holidays, as required to meet operational and business needs.

How to Apply

Interested candidates are invited to submit their resume and cover letter for consideration.

COSCO Shipping is committed to fostering an inclusive, diverse, and accessible workplace. We welcome applications from all qualified candidates, including persons with disabilities. Accommodation is available upon request throughout the recruitment and selection process.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.

Pay: From $46,000.00 per year

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you legally authorized to work in Canada?
• What is your salary expectation?

Education:

• Secondary School (required)

Work Location: In person