IMPORT CUSTOMER SERVICE ASSISTANT

We are looking for a responsible and detail-oriented Import Customer Service Assistant to join our team. This role involves handling import documentation, preparing Customs declarations, coordinating haulage deliveries, arranging bookings with shipping lines, and maintaining good communication with customers.

The ideal candidate should have a good understanding of Customs procedures, import documentation and logistics operations, with strong attention to detail and the ability to work under tight deadlines.

Key Responsibilities

• Prepare and submit import declarations (e.g., K1 forms) accurately and timely.
• Ensure compliance with local customs regulations and requirements.
• Handle all necessary documentation for import shipments, including invoices, packing lists, and certificates of origin.
• Liaise with customs authorities to resolve any issues or discrepancies.
• Communicate with customers to provide updates on shipment status.
• Address inquiries related to import processes and documentation.
• Coordinate with freight forwarders to ensure timely delivery of shipments.
• Track and monitor shipments to ensure smooth operations.
• Handle unforeseen delays or issues with customs clearance.
• Provide proactive solutions to meet customer expectations.
• Maintain accurate records of all import transactions.

Requirements

• Diploma or equivalent qualification in Logistics, Shipping, Freight Forwarding, Customs, Business Administration or a related field.
• Previous experience in freight forwarding, shipping, logistics or Customs declaration will be an added advantage.
• Good knowledge of import procedures, Customs regulations and trade documentation.
• Experience in preparing and submitting Customs declarations is preferred.
• Good communication and interpersonal skills.
• Strong attention to detail and accuracy when handling documentation.
• Good time management skills with the ability to prioritise multiple tasks.
• Able to work independently as well as part of a team.
• Able to work under pressure and meet tight operational deadlines.
• Proficient in Microsoft Office, particularly Excel and Word.
• Candidates who can start immediately / on short notice are encouraged to apply.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person